Know your market value with insights across roles — from individual contributors to executive pay and overall company compensation trends.
Access a suite of powerful calculators to make data-driven career decisions.
Automate pay cycles, manage job architectures, and ensure pay equity with AI-powered compensation platforms.
Access validated salary benchmarks, labor market trends, and minimum wage data to stay competitive.
Participate in and purchase industry-specific salary surveys to obtain the most accurate, peer-reported pay data.
As of August 01, 2026, the average salary for a Customer Solutions Specialist in Massachusetts is $68,715 per year, which breaks down to an hourly rate of $33.
However, a Customer Solutions Specialist's salary can vary significantly. Here’s a look at the typical salary range:
Compensation Planning
Develop a Job Description
Pay Equity
2026 Compensation Trend
AI Onboarding
Recruit with AI
Customer Solutions Specialist Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $77,224 | $6,435 | $1,485 | $37 |
| Average | $68,715 | $5,726 | $1,321 | $33 |
| 25th Percentile | $60,086 | $5,007 | $1,155 | $29 |
SINCLAIR MANUFACTURING COMPANY LLC - Norton, MA
D2G Group LLC - Fall River, MA
Peak Support LLC - Cambridge, MA
Confluent - Boston, MA
A Customer Solutions Specialist's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Customer Solutions Specialist's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:
| Levels | Salary |
|---|---|
| Customer ... Level Customer Solutions Specialist | $68,090 |
| Technical... Level Customer Solutions Specialist | $78,465 |
| Technical... Level Customer Solutions Specialist | $92,121 |
| Technical... Level Customer Solutions Specialist | $116,364 |
| Technical... Level Customer Solutions Specialist | $82,734 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Solutions Specialists. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Customer Solutions Specialist roles, the industry you choose can affect earning potential by as much as 40% (the gap between the highest and lowest paying industries). Data shows that the Energy & Utilities and Biotechnology sectors offer the strongest compensation, at 20% above the average. In contrast, Customer Solutions Specialist positions in Hospitality & Leisure or Edu., Gov't. & Nonprofit typically offer lower base pay, as these industries often view Customer Solutions Specialist as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Energy & Utilities | $82,458 | $40.0 | 20% |
| Biotechnology | $79,022 | $38.0 | 15% |
| Aerospace & Defense | $75,587 | $36.0 | 10% |
| Business Services | $75,587 | $36.0 | 10% |
| Software & Networking | $73,525 | $35.0 | 7% |
Understanding how a Customer Solutions Specialist's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $77,224 | $6,435 | $1,485 | $37 |
| Average | $68,715 | $5,726 | $1,321 | $33 |
| 25th Percentile | $60,086 | $5,007 | $1,155 | $29 |
Ready to take the next step in your career? Browse thousands of current Customer Solutions Specialist job openings on our job board. Use the search bar below to find your perfect match.
USI Insurance Services
Woburn, MA
USI Insurance Services | Woburn, MA
USI Insurance Brokerage and Consulting. With approximately $3 billion in revenue and over 10,500 associates across approximately 200 offices nationwide, US... more
10 Days Ago
Boston Globe Media Partners
Boston, MA
Boston Globe Media Partners | Boston, MA
Job Description. Job Description. Job Description. Boston Globe Media Partners is looking for an AI Solutions Specialist to build and maintain the AI-power... more
9 Days Ago
ConcertAI
Cambridge, MA
ConcertAI | Cambridge, MA
Job Description. Job Description. Who are we and why should you join us. ConcertAI is building the future of precision medicine. We use advanced artificial... more
8 Days Ago
Cerida Investment Corp
Lowell, MA
Cerida Investment Corp | Lowell, MA
Job DescriptionJob DescriptionJob Type :Full TimeHours :M-F 8-6 Sat 8-1Salary :$17.00 HourlyAbout AnswerNetAnswerNet is the brand name for the AnswerNet fa... more
11 Days Ago
Massachusetts General Hospital
Somerville, MA
Massachusetts General Hospital | Somerville, MA
Remote Customer Service RepresentativeMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech expert... more
9 Days Ago
Carmax
North Attleborough, MA
Carmax | North Attleborough, MA
Carmax - 120 Draper Avenue - Responsibilities: Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financ... more
11 Days Ago
Get a Salary Increase
Analyze the market and your qualifications to negotiate your salary with confidence.
Search Job Openings
Search thousands of open positions to find your next opportunity.
Adjust Employee Salary
Individualize employee pay based on unique job requirements and personal qualifications.
Price My Industry Jobs
Get the latest market price for benchmark jobs and jobs in your industry.
Use Salary.com's Cost of Living Calculator to find out what income you need to maintain your standard of living in a different city and how much more or less money you need to budget for basic expenses.
Explore Cost of Living CalculatorSalary.com experts will help you thrive your workplaces.
Salary.com provides salary survey data for thousands of industry Jobs.
Salary.com salary estimates, histograms, trends, and comparisons are derived from both employer job postings and third-party data sources. We also provide multiple percentiles of salary information for your reference, click here to know Why the Salary Midpoint Formula Is Crucial to Getting Pay Equity Right. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Salary.com's CompAnalyst platform offers:
