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Director of Customer Experience Salary in the United States

How much does a Director of Customer Experience make in the United States?

As of August 01, 2026, the average salary for a Director of Customer Experience in the United States is $206,106 per year, which breaks down to an hourly rate of $99.

However, a Director of Customer Experience's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $251,494
  • Majority Range (25th-75th percentile): $184,985 to $229,864
  • Entry-Level (10th percentile): $165,755
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View as table View as graph 25% $184,985 10% $165,755 90% $251,494 75% $229,864 $206,106 50%(Median) Didn’t find job title? Click

Director of Customer Experience Salaries by Percentile

Annual
Salary		 Monthly
Pay		 Weekly
Pay		 Hourly
Wage
75th Percentile $229,864 $19,155 $4,420 $111
Average $206,106 $17,176 $3,964 $99
25th Percentile $184,985 $15,415 $3,557 $89
Check out Director of Customer Experience Job Openings in the United States
Associate, Customer Experience

Lovesac - Columbus, OH

Customer Experience Coordinator

TJ Maxx - Columbus, OH

Customer Experience Specialist

US Swim School Association - Columbus, OH

Customer Experience Specialist

Darby Creek Trading - Columbus, OH

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Key Factors That Influence Director of Customer Experience Salaries

A Director of Customer Experience's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Director of Customer Experience Salaries?

Experience is a primary driver of a Director of Customer Experience's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:

  • Entry-Level (less than 1 year): $124,500
  • Early Career (1-2 years): $166,460
  • Mid-Level (2-4 years): $204,359
  • Senior-Level (5-8 years): $239,290
  • Expert (over 8 years): $300,977
Levels Salary
Account M... Level Director of Customer Experience$124,500
Account M... Level Director of Customer Experience$166,460
Director ... Level Director of Customer Experience$204,359
VP of Acc... Level Director of Customer Experience$239,290
SVP of Ac... Level Director of Customer Experience$300,977
$124,500 0 yr
$166,460 < 2 yrs
$204,359 2-4 yrs
$239,290 5-8 yrs
$300,977 > 8 yrs
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What Am I Worth?

How Do Director of Customer Experience Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Director of Customer Experiences. For example, consider the average annual salaries in these key locations:

  • District of Columbia: $228,201.
  • California: $227,335.
  • Massachusetts: $224,305.

Top Paying Cities for Director of Customer Experiences

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $259,961
  • San Francisco: $257,115
  • Oakland: $251,697

Director of Customer Experience Salary by Industry: Top Paying Sectors

For Director of Customer Experience roles, the industry you choose can affect earning potential by as much as 52% (the gap between the highest and lowest paying industries). Data shows that the Biotechnology and Energy & Utilities sectors offer the strongest compensation, at 30% above the average. In contrast, Director of Customer Experience positions in Retail & Wholesale or Edu., Gov't. & Nonprofit typically offer lower base pay, as these industries often view Director of Customer Experience as a support function rather than a direct revenue driver.

The top paying industries for a Director of Customer Experience

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Biotechnology$267,938$129.030%
Energy & Utilities$247,327$119.020%
Healthcare$237,022$114.015%
Insurance$226,717$109.010%
Internet$226,717$109.010%

Director of Customer Experience Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Director of Customer Experience's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

  • Hourly
  • Monthly
  • Weekly
  • Yearly
  • Table View
Last Updated on August 01, 2026
$184,985
Average $206,106/year
$229,864
$15,415
Average $17,176/month
$19,155
$3,557
Average $3,964/week
$4,420
$89
Average $99/hour
$111
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $229,864 $19,155 $4,420 $111
Average $206,106 $17,176 $3,964 $99
25th Percentile $184,985 $15,415 $3,557 $89

Salaries of jobs related to Director of Customer Experience

Salary Trends for Director of Customer Experience

Salaries for a Director of Customer Experience can change over time, reflecting shifts in market demand and the overall economy. The median salary decreased from $170,841 in 2023 to around $165,793 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of Director of Customer Experience salary trends, .

Average Annual Salary of Director of Customer Experience Over Time

2022
$???
2023
$170,841
2024
$166,073
2025
$165,793
2026
$???
2027
$???
Year Average Annual Salary
2022
View More
2023 $170,841
2024 $166,073
2025 $165,793
2026
View More
2027
View More

Most common benefits for Director of Customer Experience

Social Security
401(k)
Disability
Healthcare
Pension
Time Off (days)
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Common company salaries for Director of Customer Experience

Here are companies hiring for Director of Customer Experience and their salaries, click below for more details.

Find Your Next Director of Customer Experience Job

Ready to take the next step in your career? Browse thousands of current Director of Customer Experience job openings on our job board. Use the search bar below to find your perfect match.

United States

  • Burlington Stores

    Columbus, OH

    Customer Experience Lead

    Burlington Stores | Columbus, OH

    Full-Time Customer Experience Lead. If you want an exciting job with one of the largest off-price retailers in the nation, join the Burlington Stores team ... more

    4 Days Ago

  • Huntington

    Columbus, OH

    Customer Experience Banker

    Huntington | Columbus, OH

    Customer Experience Banker Non NMLS. Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help ou... more

    4 Days Ago

  • J. C. Penney

    Columbus, OH

    Salon Customer Experience Specialist

    J. C. Penney | Columbus, OH

    J. C. Penney - - Responsibilities: Greet guests and deliver a welcoming front-desk experience. Accurately schedule appointments and process payments. Educa... more

    6 Days Ago

  • Veterinary Emergency Group (VEG)

    Columbus, OH

    Customer Experience Coordinator

    Veterinary Emergency Group (VEG) | Columbus, OH

    Job Description. Job Description. ABOUT VEG. In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challeng... more

    5 Days Ago

  • Confidential

    Columbus, OH

    Senior Vice President of Customer Experience

    Confidential | Columbus, OH

    Senior Vice President of Customer Experience. About the Company. Accomplished provider of cloud-based call center software solutions. Industry. Computer So... more

    3 Days Ago

  • Huntington

    Columbus, OH

    Customer Experience Banker Non NMLS

    Huntington | Columbus, OH

    Customer Experience Banker. Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our custome... more

    3 Days Ago

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FAQ about Director of Customer Experience

1. What industry pays the highest salary for Director of Customer Experience?

The Biotechnology industry offers the highest average compensation for Director of Customer Experience roles, with salaries approximately 30% above the market median.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

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