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A Virtual Customer Service Associate is responsible for providing customer support and assistance through virtual communication channels such as phone, email, and chat. They handle customer inquiries, resolve issues, and provide information about products or services. They may also process orders, track shipments, and handle returns or exchanges. Additionally, they are expected to maintain a professional and courteous demeanor while interacting with customers and adhere to company policies and procedures. This role requires strong communication skills, problem-solving abilities, and the ability to work independently in a remote setting.
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