Account Management Director directs and oversees the account management function. Administers an organization's account management policies, objectives, and initiatives. Being an Account Management Director implements short and long-term strategies for building client relationships, generating new business, and driving revenue growth. Develops client retention and growth plans for developing a profitable business with assigned accounts. Additionally, Account Management Director establishes data collection and monitoring processes that reflect the status and health of accounts. Facilitates targeted action plans to resolve issues and maintain client satisfaction. Leads interactions with the most strategic accounts. Collaborates with cross-functional teams to suggest product or service improvements in response to client feedback and industry trends. Typically requires a bachelor's degree. Typically reports to senior management. The Account Management Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an Account Management Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.
Account Management Manager manages and develops sales plans for a team of account managers. Focuses on the long-term planning and selling of a variety of products, services, and/or solutions across multiple lines of business for a defined group of existing clients. Being an Account Management Manager ensures that account managers meet the ongoing needs of clients and prospects while accomplishing individual revenue goals. May be personally responsible for managing major accounts. Additionally, Account Management Manager may set sales targets or quotas. May make suggestions for product improvements or expanding sales channels. Typically requires a bachelor's degree. Typically reports to a director. The Account Management Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Account Management Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.
Account Management Supervisor supervises a team of account managers. Focuses on the long-term planning and selling of a variety of products, services, and/or solutions across multiple lines of business for a defined group of existing clients. Being an Account Management Supervisor ensures that account managers meet the ongoing needs of clients and prospects while accomplishing individual revenue goals. May be personally responsible for managing major accounts. Additionally, Account Management Supervisor may set sales targets or quotas. May make suggestions for product improvements or expanding sales channels. Typically requires a bachelor's degree. Typically reports to a manager. The Account Management Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be an Account Management Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.
VP of Account Management leads the overall account management strategy for an organization. Establishes and oversees an organization's account management policies, objectives, and initiatives. Being a VP of Account Management creates short and long-term strategies for building client relationships, generating new business, and driving revenue growth. Plans client retention strategies and account strategies that increase revenue. Additionally, VP of Account Management builds cross-functional relationships with organizational stakeholders to understand products, customers, and industry. Ensures products and services consistently meet client needs. Requires a bachelor's degree. Typically reports to top management. The VP of Account Management manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a VP of Account Management typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function.
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