Performs engineering tasks involving changes or alterations to designs or specifications of aircraft parts, modules, or systems to ensure calibration and safety. Routinely inspects aircraft components and recommends replacements, repairs, or modifications to facilitate optimal and reliable functionality. Maintains accurate records of services and procedures performed and documents and reports issues, malfunctions, and unusual wear or damage of parts. Analyzes and investigates aircraft issues or project requirements to determine repairability and ensure conformance and calibration when developing solutions. Evaluates aircraft data to design engineering modification proposals and prepares technical documents, reports, drawings, or models to provide to management and support other functions. Follows guidelines to ensure compliance with aviation regulations and safety standards. Requires a bachelor's degree. Typically reports to a manager. Work is closely managed. Works on projects/matters of limited complexity in a support role. Typically requires 0-2 years of related experience.
Provides computer-aided design (CAD) support. Creates preliminary drafting files from notes or sketches, assists engineers and designers with the completion of drawings, and executes basic CAD file modification. Communicates with engineers and designers to aid in the completion of projects. Helps transform initial rough product designs into working documents using CAD software. Maintains deadlines, goals, and production standards set by the department. Requires a high school diploma or equivalent. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience.
Responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Typically reports to a supervisor or manager. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience.
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Provides technical support to system users within an organization. Evaluates user needs, defines technical problems, and works with engineering/development staff to determine solutions. Assists users in implementing solutions. Performs ongoing activities to maintain and enhance overall system performance. Typically requires a bachelor's degree. Typically reports to a project leader or manager. Work is closely managed. Works on projects/matters of limited complexity in a support role. Typically requires 0-2 years of related experience.