The Manufacturer Representative communicates with customers to gather information about service levels and respond to questions or complaints. Ensures that customers receive services according to their contracts with the manufacturer. Being a Manufacturer Representative may assist in contract negotiations. Reports on levels of service and escalates complex or severe problems to management. In addition, Manufacturer Representative may require an associate's degree. Typically reports to a supervisor/manager. Being a Manufacturer Representative gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. Working as a Manufacturer Representative typically requires 1-3 years of related experience.
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Distribution Manager manages and deploys the operational strategy, business processes, and systems for overall distribution operations, including order fulfillment, warehousing, inventory management, and transportation. Communicates and monitors production measurement metrics and sets performance targets at the team and individual level for all distribution-related functions that align with company objectives and are within regulatory guidelines. Being a Distribution Manager utilizes data-driven analytical tools and systems to continuously monitor operations, identify inefficiencies, and develop optimization strategies. Troubleshoots and resolves escalated operational issues. Additionally, Distribution Manager ensures all operations adhere to industry safety protocols and comply with OSHA, DOT, or other governmental regulations. May require a bachelor's degree. Typically reports to a head of a unit/department. The Distribution Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Distribution Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.
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