Branch Manager manages a retail banking branch office that develops and grows customer relationships, promotes products and services, and delivers efficient operations. Oversees daily branch opening, closing, customer service, transaction processing, and reconciliation tasks and activities. Being a Branch Manager schedules, manages, and trains branch staff to maintain the required service coverage. Ensures staff understands and follows all company policies and procedures to maintain required security, operational, and service quality standards. Additionally, Branch Manager is accountable for financial, operational, and customer satisfaction goals for the branch. Resolves escalated customer or operations issues. Coordinates with other bank teams to promote products and represent the bank in the community. May require a bachelor's degree. Typically reports to a group or regional branch manager. The Branch Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Branch Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.
The Lead Teller assists tellers with more complex tasks, approves exception transactions, backs up tellers and performs teller duties as needed. Supervises a teller line that processes a variety of financial transactions including check cashing, withdrawals, deposits, and loan payments. Being a Lead Teller manages the branch currency levels, tracks currency shipments and deliveries. Responsible for vault and the auditing, reporting and balancing of cash draw. In addition, Lead Teller manages the schedule and ensures there are tellers to provide sufficient service levels during busy periods. Supervises each tellers daily reconciliation. Ensures that tellers are trained and comply with all regulatory and security polices and procedures. Requires a high school diploma or its equivalent. Typically reports to a manager. The Lead Teller supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. Working as a Lead Teller typically requires 3 years experience in the related area as an individual contributor.
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