Branch Operations Supervisor Salary in Delaware

Branch Teller Operations Supervisor - Average Salary $47,900

The Branch Teller Operations Supervisor ensures each day's transactions balance and oversees the auditing, reporting, and balancing operations. Supervises the teller staff and daily operations for a branch to meet operational and service standards. Being a Branch Teller Operations Supervisor prepares and manages the schedule and ensures sufficient teller coverage during busy periods. Reviews and approves exception transactions and researches and resolves discrepancies according to branch procedures. In addition, Branch Teller Operations Supervisor responds to escalated customer issues and presents solutions. Trains staff members on operating, regulatory and security policies and procedures. Reviews tellers' performance, conducts performance appraisals, tracks cash differences, and issues corrective actions. May require an associate degree. Typically reports to a manager or head of a unit/department. The Branch Teller Operations Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as a Branch Teller Operations Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.

Branch Service Supervisor - Average Salary $68,246

Branch Service Supervisor supervises branch support operations that provide centralized information and solutions services to branch employees. Plans daily staffing schedules. Being a Branch Service Supervisor monitors service quality metrics to identify improvement areas and ensure timely case resolution. Ensures the team has the resources available to make accurate and informed recommendations. Additionally, Branch Service Supervisor assists with more complex questions or issues. Onboards new hires and develops team members with training, coaching, and feedback. May require a bachelor's degree. Typically reports to a manager. The Branch Service Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Branch Service Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.

Branch Service Resources Supervisor - Average Salary $68,250

The Branch Service Resources Supervisor plans daily staffing schedules. Supervises branch support operations that provide centralized information and solutions services to branch employees. Being a Branch Service Resources Supervisor ensures the team has the resources available to make accurate and informed recommendations. Monitors service quality metrics to identify improvement areas and ensure timely case resolution. In addition, Branch Service Resources Supervisor assists with more complex questions or issues. Onboards new hires and develops team members with training, coaching, and feedback. May require a bachelor's degree. Typically reports to a manager. The Branch Service Resources Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as a Branch Service Resources Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.

Branch Management Trainee - Average Salary $47,330

Branch Management Trainee participates in a banking management training program designed to provide on-the-job experiential training in the daily operations of a retail branch office. Assists with routine branch opening, closing, customer service, and contributes to other operational tasks and activities. Being a Branch Management Trainee training incorporates multiple areas of banking, including sales, lending, systems operations, staff administration, and business development. Develops broad knowledge and understanding of bank products and policies. Additionally, Branch Management Trainee requires a high school diploma. Typically reports to a supervisor. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes.

Branch Supervisor - Average Salary $98,779

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