Branch Operations Supervisor Salary in Provo, UT

Branch Teller Operations Supervisor - Average Salary $45,900

The Branch Teller Operations Supervisor ensures each day's transactions balance and oversees the auditing, reporting, and balancing operations. Supervises the teller staff and daily operations for a branch to meet operational and service standards. Being a Branch Teller Operations Supervisor prepares and manages the schedule and ensures sufficient teller coverage during busy periods. Reviews and approves exception transactions and researches and resolves discrepancies according to branch procedures. In addition, Branch Teller Operations Supervisor responds to escalated customer issues and presents solutions. Trains staff members on operating, regulatory and security policies and procedures. Reviews tellers' performance, conducts performance appraisals, tracks cash differences, and issues corrective actions. May require an associate degree. Typically reports to a manager or head of a unit/department. The Branch Teller Operations Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as a Branch Teller Operations Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.

Branch Service Supervisor - Average Salary $56,653

Supervises branch support operations that provide centralized information and solutions services to branch employees. Plans daily staffing schedules. Monitors service quality metrics to identify improvement areas and ensure timely case resolution. Ensures the team has the resources available to make accurate and informed recommendations. Assists with more complex questions or issues. Onboards new hires and develops team members with training, coaching, and feedback. May require a bachelor's degree. Typically reports to a manager. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.

Branch Service Resources Supervisor - Average Salary $56,660

The Branch Service Resources Supervisor plans daily staffing schedules. Supervises branch support operations that provide centralized information and solutions services to branch employees. Being a Branch Service Resources Supervisor ensures the team has the resources available to make accurate and informed recommendations. Monitors service quality metrics to identify improvement areas and ensure timely case resolution. In addition, Branch Service Resources Supervisor assists with more complex questions or issues. Onboards new hires and develops team members with training, coaching, and feedback. May require a bachelor's degree. Typically reports to a manager. The Branch Service Resources Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as a Branch Service Resources Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.

Branch Management Trainee - Average Salary $40,341

Participates in a banking management training program designed to provide on-the-job experiential training in the daily operations of a retail branch office. Assists with routine branch opening, closing, customer service, and contributes to other operational tasks and activities. Training incorporates multiple areas of banking, including sales, lending, systems operations, staff administration, and business development. Develops broad knowledge and understanding of bank products and policies. Requires a high school diploma. Typically reports to a supervisor. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes.

Branch Supervisor - Average Salary $91,648

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