Branch Manager manages a retail banking branch office that develops and grows customer relationships, promotes products and services, and delivers efficient operations. Oversees daily branch opening, closing, customer service, transaction processing, and reconciliation tasks and activities. Being a Branch Manager schedules, manages, and trains branch staff to maintain the required service coverage. Ensures staff understands and follows all company policies and procedures to maintain required security, operational, and service quality standards. Additionally, Branch Manager is accountable for financial, operational, and customer satisfaction goals for the branch. Resolves escalated customer or operations issues. Coordinates with other bank teams to promote products and represent the bank in the community. May require a bachelor's degree. Typically reports to a group or regional branch manager. The Branch Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Branch Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.
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The Word Processor proofreads documents and makes any necessary changes. Utilizes the full scope of sophisticated word processing equipment to prepare complex typed documents. Being a Word Processor requires a high school diploma. Confers with user departments to plan new projects and explores equipment capabilities to ensure maximum quality of the output. In addition, Word Processor typically reports to a supervisor or manager. Being a Word Processor possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience.
The Payment Processor responsibilities include processing and reconciling debits and credits, preparing daily forms, and reviewing and researching unacceptable payments. Processes consumer loan payments according to established guidelines and procedures. Being a Payment Processor typically reports to a supervisor. Requires a high school diploma or its equivalent. Being a Payment Processor may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area.
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