Branch Support Representative Salary in New York

Branch Staff Support Services Representative II - Average Salary $58,500

The Branch Staff Support Services Representative II answers questions and provides guidance regarding bank products/services, policies, or specific transactions. Provides centralized customer service to the branches by researching and answering questions from branch employees. Being a Branch Staff Support Services Representative II completes call tracking and support documentation associated with the Branch Support function. Serves as a resource to branch employees by providing answers and advice on a broad range of questions regarding bank operational policies/procedures, and transactions. In addition, Branch Staff Support Services Representative II requires a high school diploma or its equivalent. Typically reports to a supervisor or manager. Being a Branch Staff Support Services Representative II gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. Working as a Branch Staff Support Services Representative II typically requires 1-3 years of related experience.

Branch Staff Support Services Representative I - Average Salary $47,900

The Branch Staff Support Services Representative I answers questions and provides guidance regarding bank products/services and policies. Provides centralized customer service to the branches by researching and answering questions from branch employees. Being a Branch Staff Support Services Representative I completes call tracking and supporting documentation associated with the Branch Support function. Serves as a resource to branch employees by responding to questions and conducting basic research about bank operational policies/procedures, and transactions. In addition, Branch Staff Support Services Representative I may research and address inquiries regarding specific transactions. Requires a high school diploma or its equivalent. Typically reports to a supervisor or manager. Being a Branch Staff Support Services Representative I possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience.

Branch Service Representative I - Average Salary $47,828

Branch Service Representative I provides centralized information and solutions services to assist branch employees with questions about processes and products. Serves as the point of contact to guide and assist branch staff with product information and operational policies. Being a Branch Service Representative I responds to questions and resolve cases by researching bank procedures or regulatory governance and escalating issues internally as necessary. Completes call tracking and supporting documentation associated with each case. Additionally, Branch Service Representative I may research and address inquiries regarding specific transactions. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Branch Service Representative I works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Branch Service Representative I typically requires 1-3 years of related experience.

Branch Service Representative II - Average Salary $58,470

Branch Service Representative II provides centralized information and solutions services to assist branch employees with questions about processes and products. Serves as the point of contact to guide and assist branch staff with product information and operational policies. Being a Branch Service Representative II responds to questions and resolve cases by researching bank procedures or regulatory governance and escalating issues internally as necessary. Completes call tracking and supporting documentation associated with each case. Additionally, Branch Service Representative II may research and address inquiries regarding specific transactions. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Branch Service Representative II works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Branch Service Representative II typically requires 3-5 years of related experience.

Branch Representative - Average Salary $57,994

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