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Business Process Optimization Supervisor supervises teams that study and develop optimization changes to an organization's business processes to improve operational efficiencies, quality, service, and profitability. Conducts research on best practices and industry trends for the business. Being a Business Process Optimization Supervisor oversees the projects and timelines for in-depth analysis of existing workflows. Utilizes flowcharts and process maps to define existing processes and identify areas needing improvement. Additionally, Business Process Optimization Supervisor engages and organizes subject matter experts and cross-functional groups to collect inputs. Implements the tools required to collect and measure relevant data, identify key performance indicators (KPI), and produce a data-driven analysis of critical functions. Introduces new business processes to the organization and produces documentation, tools, and training to support adoption. Requires a bachelor's degree. Typically reports to a manager. The Business Process Optimization Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Business Process Optimization Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.
Business Process Optimization Specialist I researches, analyzes, and recommends changes to an organization's business processes to improve operational efficiencies, quality, service, and profitability. Collects and studies operational and performance data to identify trends and opportunities for improvement. Being a Business Process Optimization Specialist I develops process documentation and project plans. Creates flowcharts, process maps, and diagrams. Additionally, Business Process Optimization Specialist I supports cross-functional activities and working sessions during projects' design and implementation phases. Designs and prepares documentation, training materials, and communications supporting new processes. May deliver training to impacted business units. Requires a bachelor's degree. Typically reports to a manager. The Business Process Optimization Specialist I work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Business Process Optimization Specialist I typically requires 0-2 years of related experience.
Business Process Optimization Specialist III researches, analyzes, and recommends changes to an organization's business processes to improve operational efficiencies, quality, service, and profitability. Collects and studies operational and performance data to identify trends and opportunities for improvement. Being a Business Process Optimization Specialist III develops process documentation and project plans. Creates flowcharts, process maps, and diagrams. Additionally, Business Process Optimization Specialist III supports cross-functional activities and working sessions during projects' design and implementation phases. Designs and prepares documentation, training materials, and communications supporting new processes. May deliver training to impacted business units. Requires a bachelor's degree. Typically reports to a manager. The Business Process Optimization Specialist III work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Business Process Optimization Specialist III typically requires 4 -7 years of related experience.
Business Process Optimization Specialist IV researches, analyzes, and recommends changes to an organization's business processes to improve operational efficiencies, quality, service, and profitability. Collects and studies operational and performance data to identify trends and opportunities for improvement. Being a Business Process Optimization Specialist IV develops process documentation and project plans. Creates flowcharts, process maps, and diagrams. Additionally, Business Process Optimization Specialist IV supports cross-functional activities and working sessions during projects' design and implementation phases. Designs and prepares documentation, training materials, and communications supporting new processes. May deliver training to impacted business units. Requires a bachelor's degree. Typically reports to a manager. The Business Process Optimization Specialist IV work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. To be a Business Process Optimization Specialist IV typically requires 7+ years of related experience.