Call Center Quality Analyst Salary in Buffalo, NY
How Much Does a Call Center Quality Analyst make?
Call Center Quality Analyst made a median salary around $60,130 in December, 2024.
The best-paid 25 percent made $68,833 probably that year, while the lowest-paid 25 percent made around $51,963.
Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Check out
Call Center Quality Analyst
jobs in
Buffalo, New York
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Best-Paying Cities for Call Center Quality Analyst
The metropolitan areas that pay the highest salary in the Call Center Quality Analyst profession are Sunnyside
, Woodside
, Long Island City
, Astoria
, New York
.
| Sunnyside, NY | $72,255 |
| Woodside, NY | $72,255 |
| Long Island City, NY | $72,255 |
| Astoria, NY | $72,255 |
| New York, NY | $72,255 |
Best-Paying States for Call Center Quality Analyst
The states and districts that pay Call Center Quality Analyst the highest salary are District of Columbia (around $68,853)
, California (around $68,234)
, New Jersey (around $67,801)
, Alaska (around $67,368)
, and Massachusetts (around $67,306)
.
| District of Columbia | $68,853 |
| California | $68,234 |
| New Jersey | $67,801 |
| Alaska | $67,368 |
| Massachusetts | $67,306 |
What is the Career Path of Call Center Quality Analyst?
A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
The first career path typically progresses to
Contact Center Quality Manager.
Besides, Call Center Quality Analyst can also turn to other related jobs, including
Call Center Agent Quality Monitoring Analyst
,
Contact Center Quality Analyst
,
Contact Center Quality Analyst, Sr.
and
Call Center Agent Quality Monitoring Senior Analyst
.
Frequently Asked Questions for Call Center Quality Analyst
Q:
What is the salary range of Call Center Quality Analyst in Buffalo, NY?
A:
In 2024
, the lowest-paid Call Center Quality Analyst in Buffalo, NY earned an average annual salary of $51,963
, while the highest-paid made $68,833.
Q:
What is the salary for a Call Center Quality Analyst in California?
A:
Call Center Quality Analyst employed in California earned an average salary of $68,234 in 2024.
Average Call Center Quality Analyst Pay vs. Other Jobs
Call Center Quality Analyst earned an average salary of $60,130 in 2024.
Other jobs related to Call Center Quality Analyst earned the following average salary in December, 2024.
Call Center Agent Quality Monitoring Analyst
made $50,400
,
Contact Center Quality Analyst
made $50,390
,
Contact Center Quality Analyst, Sr.
and
Call Center Agent Quality Monitoring Senior Analyst
made $59,490
and $59,500 respectively
.
Relevant Jobs of Call Center Quality Analyst
The Call Center Agent Quality Monitoring Analyst tracks issues in the quality monitoring systems or tools and analyzes the results. Monitors and evaluates inbound and outbound interaction quality. Being a Call Center Agent Quality Monitoring Analyst works with other internal teams to define quality metrics. Provides feedback to improve performance and develops training programs. In addition, Call Center Agent Quality Monitoring Analyst typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Agent Quality Monitoring Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a Call Center Agent Quality Monitoring Analyst typically requires 2 to 4 years of related experience.
Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience.
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience.
The Call Center Agent Quality Monitoring Senior Analyst tracks issues in the quality monitoring systems or tools and analyzes the results. Monitors and evaluates inbound and outbound interaction quality. Being a Call Center Agent Quality Monitoring Senior Analyst works with other internal teams to define quality metrics. Provides feedback to improve performance and develops training programs. In addition, Call Center Agent Quality Monitoring Senior Analyst may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Agent Quality Monitoring Senior Analyst contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. Working as a Call Center Agent Quality Monitoring Senior Analyst typically requires 2 or more years of related experience.
The Call Center Quality Manager establishes standards governing customer interactions and implements monitoring programs. Oversees contact center quality assurance programs. Being a Call Center Quality Manager typically requires a bachelor's degree. Designs training programs or process enhancements that correct quality issues. In addition, Call Center Quality Manager typically reports to a head of a unit/department. The Call Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as a Call Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.