Chief of Staff Global Support Services Salary in the United States

Branch Staff Support Services Representative II - Average Salary $51,200

The Branch Staff Support Services Representative II answers questions and provides guidance regarding bank products/services, policies, or specific transactions. Provides centralized customer service to the branches by researching and answering questions from branch employees. Being a Branch Staff Support Services Representative II completes call tracking and support documentation associated with the Branch Support function. Serves as a resource to branch employees by providing answers and advice on a broad range of questions regarding bank operational policies/procedures, and transactions. In addition, Branch Staff Support Services Representative II requires a high school diploma or its equivalent. Typically reports to a supervisor or manager. Being a Branch Staff Support Services Representative II gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. Working as a Branch Staff Support Services Representative II typically requires 1-3 years of related experience.

Branch Staff Support Services Representative I - Average Salary $47,100

The Branch Staff Support Services Representative I answers questions and provides guidance regarding bank products/services and policies. Provides centralized customer service to the branches by researching and answering questions from branch employees. Being a Branch Staff Support Services Representative I completes call tracking and supporting documentation associated with the Branch Support function. Serves as a resource to branch employees by responding to questions and conducting basic research about bank operational policies/procedures, and transactions. In addition, Branch Staff Support Services Representative I may research and address inquiries regarding specific transactions. Requires a high school diploma or its equivalent. Typically reports to a supervisor or manager. Being a Branch Staff Support Services Representative I possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience.

Branch Staff Support Services Manager - Average Salary $79,490

The Branch Staff Support Services Manager designs and develops a service and support system to maximize efficiency and limit response time. Manages the day-to-day branch support operations that provide centralized information and solutions services to branch employees. Being a Branch Staff Support Services Manager monitors and evaluates branch requests to identify knowledge gaps and make training suggestions. Defines and monitors service quality metrics to identify areas of improvement. In addition, Branch Staff Support Services Manager manages scheduling to ensure the branch support unit is adequately staffed, especially during new product introductions. Defines training plans, reviews the performance of team members, and issues corrective actions when needed. May require a bachelor's degree. Typically reports to a head of a unit/department. The Branch Staff Support Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as a Branch Staff Support Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.

Branch Staff Support Services Supervisor - Average Salary $60,890

The Branch Staff Support Services Supervisor plans daily staffing schedules. Supervises branch support operations that provide centralized information and solutions services to branch employees. Being a Branch Staff Support Services Supervisor ensures the team has the resources available to make accurate and informed recommendations. Monitors service quality metrics to identify improvement areas and ensure timely case resolution. In addition, Branch Staff Support Services Supervisor assists with more complex questions or issues. Onboards new hires and develops team members with training, coaching, and feedback. May require a bachelor's degree. Typically reports to a manager. The Branch Staff Support Services Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as a Branch Staff Support Services Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.

Chief of Staff - Average Salary $219,477

Plans and directs all administrative, financial, and operational activities for the organization's President, CEO, or other executive. Organizes and prioritizes critical issues and required information for the executive to facilitate efficient decision making. Acts as a point of contact or gatekeeper between top management and other stakeholders. Provides oversight and guidance to projects of high importance. May act as an advisor to the chief executive. May be responsible for the management of executive support staff. Requires a bachelor's degree. Typically reports to Chief Executive Officer (CEO). Manages a business unit, division, or corporate function with major organizational impact. Establishes/implements overall direction and strategic initiatives for the given major function or line of business. Typically requires 10+ years of progressive leadership experience. Has extensive knowledge of the overall departmental function.