Concierge Navigator Salary in San Jose, CA

Concierge - Average Salary $42,165

Acts as a guest liaison. May make travel arrangements or dining reservations, or procure tickets for guests. Offers suggestions for local attractions or areas of interest. Handles or appropriately escalates guests' customer service issues. Requires a high school diploma or equivalent. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience.

Navigator - Average Salary $125,348

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Flight Navigator - Average Salary $77,466

Locates the position of an aircraft and directs its course on domestic and international flights, using navigational aids. May require an associate's degree with at least 4 years of experience in the field. Is familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May direct and lead the work of others. Typically reports to a manager or head of a unit/department.

Concierge Manager - Average Salary $51,255

Responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.

Patient Navigator - Average Salary $69,080

Supports patients and their families with educational resources about their diseases and helps to navigate the many paths of a healthcare diagnostic and treatment process. Provides age and culturally appropriate information and resources during the diagnostic evaluation. Identifies support groups appropriate for patients and families and coordinates scheduling. Removes obstacles to treatment by scheduling appointments, coordinating referrals, arranging transportation, child care, translation, and other needed services. Tracks and documents metrics and outcomes. RN is not required but experience in healthcare or social services support is typical. May require an associate degree or equivalent. Typically reports to a manager or head of a unit/department. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience.