Contact Center Specialist I Salary in Racine, WI
How Much Does a Contact Center Specialist I make?
Contact Center Specialist I made a median salary around $58,186 in April, 2025.
The best-paid 25 percent made $68,059 probably that year, while the lowest-paid 25 percent made around $50,086.
Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Check out
Contact Center Specialist
jobs in
Racine, Wisconsin
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Best-Paying Cities for Contact Center Specialist I
The metropolitan areas that pay the highest salary in the Contact Center Specialist I profession are Almena
, Amery
, Baldwin
, Balsam Lake
, Barron
.
| Almena, WI | $62,460 |
| Amery, WI | $62,460 |
| Baldwin, WI | $62,460 |
| Balsam Lake, WI | $62,460 |
| Barron, WI | $62,460 |
Best-Paying States for Contact Center Specialist I
The states and districts that pay Contact Center Specialist I the highest salary are District of Columbia (around $66,650)
, California (around $66,397)
, Massachusetts (around $65,512)
, Washington (around $65,271)
, and New Jersey (around $65,247)
.
| District of Columbia | $66,650 |
| California | $66,397 |
| Massachusetts | $65,512 |
| Washington | $65,271 |
| New Jersey | $65,247 |
What is the Career Path of Contact Center Specialist I?
A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Contact Center Specialist I, the upper level is
Inbound Contact Center Supervisor
, and then progresses to Inbound Contact Center Senior Supervisor
Besides, Contact Center Specialist I can also turn to other related jobs, including
Contact Center Specialist
,
Contact Center Representative I - Inbound
,
Contact Center Representative I - Outbound
and
Contact Center Representative I
.
Frequently Asked Questions for Contact Center Specialist I
Q:
What is the salary range of Contact Center Specialist I in Racine, WI?
A:
In 2025
, the lowest-paid Contact Center Specialist I in Racine, WI earned an average annual salary of $50,086
, while the highest-paid made $68,059.
Q:
What is the salary for a Contact Center Specialist I in California?
A:
Contact Center Specialist I employed in California earned an average salary of $66,397 in 2025.
Average Contact Center Specialist I Pay vs. Other Jobs
Contact Center Specialist I earned an average salary of $58,186 in 2025.
Other jobs related to Contact Center Specialist I earned the following average salary in April, 2025.
Contact Center Specialist
made $51,005
,
Contact Center Representative I - Inbound
made $35,151
,
Contact Center Representative I - Outbound
and
Contact Center Representative I
made $36,572
and $37,483 respectively
.
Relevant Jobs of Contact Center Specialist I
There is currently no job description for Contact Center Specialist, be the first to
submit
the job responsibilities for Contact Center Specialist.
Answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. May redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience.
Initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Requires a high school diploma or equivalent. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience.
Makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience.
The Contact Center Forecasting and Resourcing Analyst I assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Responsible for monitoring the contact center workload and scheduling function. Being a Contact Center Forecasting and Resourcing Analyst I assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. In addition, Contact Center Forecasting and Resourcing Analyst I may require a bachelor's degree. Typically reports to a manager. Being a Contact Center Forecasting and Resourcing Analyst I work is closely managed. Works on projects/matters of limited complexity in a support role. Working as a Contact Center Forecasting and Resourcing Analyst I typically requires 0-2 years of related experience.