Customer Assistance Representative Salary in Louisiana

Roadside Assistance Representative - Average Salary $36,987

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In-Store Customer Assistance Specialist - Average Salary $30,693

The In-Store Customer Assistance Specialist initiates returns, resolves customer issues or escalates complaints to management as appropriate. Responsible for assisting patrons at the customer service desk within a grocery store. Being an In-Store Customer Assistance Specialist may require a high school diploma or its equivalent. May be responsible for selling novelty or non-perishable items. In addition, In-Store Customer Assistance Specialist typically reports to a supervisor or manager. Being an In-Store Customer Assistance Specialist possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience.

Technical Customer Support Representative II - Average Salary $46,484

Technical Customer Support Representative II provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Being a Technical Customer Support Representative II provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Additionally, Technical Customer Support Representative II possesses a strong understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Technical Customer Support Representative II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Technical Customer Support Representative II typically requires 1-3 years of related experience.

Technical Customer Support Representative III - Average Salary $56,429

Technical Customer Support Representative III provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Being a Technical Customer Support Representative III provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Additionally, Technical Customer Support Representative III may train or guide lower-level representatives. Possesses a deep understanding of the organization's products and services. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Technical Customer Support Representative III works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Technical Customer Support Representative III typically requires 3-5 years of related experience.

Technical Customer Support Representative I - Average Salary $37,751

Technical Customer Support Representative I provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Being a Technical Customer Support Representative I provides customers with preventive maintenance and configuration recommendations. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Additionally, Technical Customer Support Representative I possesses a basic understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Technical Customer Support Representative I works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience.