Customer Experience Associate I Salary in Madison, WI

Customer Experience Associate - Average Salary $94,500

The Customer Experience Associate researches best practices to develop metrics and methods to collect and analyze customer data and feedback. Supports the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. Being a Customer Experience Associate creates dashboards, reports, and visualizations to analyze metrics and develop insights from various sources. Utilizes data management tools to establish a continuous stream of data to analyze, measure, and evaluate customer behaviors and sentiments. In addition, Customer Experience Associate collaborates with cross-functional teams to deliver and support end-to-end customer experience goals, programs, and practices across the organization. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Being a Customer Experience Associate work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Working as a Customer Experience Associate typically requires 4 -7 years of related experience.

Customer Experience Analyst - Average Salary $94,401

Customer Experience Analyst supports the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. Researches best practices to develop metrics and methods to collect and analyze customer data and feedback. Being a Customer Experience Analyst utilizes data management tools to establish a continuous stream of data to analyze, measure, and evaluate customer behaviors and sentiments. Creates dashboards, reports, and visualizations to analyze metrics and develop insights from various sources. Additionally, Customer Experience Analyst collaborates with cross-functional teams to deliver and support end-to-end customer experience goals, programs, and practices across the organization. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Experience Analyst work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Customer Experience Analyst typically requires 4-7 years of related experience.

Customer Success Associate I - Average Salary $60,834

Customer Success Associate I acts as the customer's trusted advisor providing a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services throughout all phases of the customer lifecycle. Implements strategies and processes that deliver consistent customer satisfaction and retention. Being a Customer Success Associate I ensures that onboarding processes are precisely executed to build a strong customer relationship foundation. Utilizes extensive product knowledge, problem-solving skills and training to enhance customer engagements and achieve successful outcomes. Additionally, Customer Success Associate I coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers. Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges. Advocates for solutions, product enhancements, and other actions to meet the needs of customers. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Success Associate I work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Customer Success Associate I typically requires 0-2 years of related experience.

Customer Experience Advocate I - Average Salary $39,100

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Customer Experience Supervisor I - Average Salary $77,582

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