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the job responsibilities for Customer Order Status Clerk, Senior.
Order Fulfillment Supervisor supervises an order fulfillment team. Oversees order entry, administration, and shipping processes. Being an Order Fulfillment Supervisor trains and cross-trains team members. Monitors daily activities to ensure that accuracy, customer service, and quality standards are maintained. Additionally, Order Fulfillment Supervisor uses order tracking and CRM systems to process orders, maintain customer information, and monitor contracts or agreements for expiration or renewal. Monitors inventories to maintain appropriate levels of products. Troubleshoots and resolves workflow or systems issues. Requires a high school diploma or equivalent. Typically reports to a manager. The Order Fulfillment Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Order Fulfillment Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.
The Order Processing Supervisor oversees order entry, administration, and shipping processes. Supervises an order fulfillment team. Being an Order Processing Supervisor monitors daily activities to ensure that accuracy, customer service, and quality standards are maintained. Trains and cross-trains team members. In addition, Order Processing Supervisor uses order tracking and CRM systems to process orders, maintain customer information, and monitor contracts or agreements for expiration or renewal. Monitors inventories to maintain appropriate levels of products. Troubleshoots and resolves workflow or systems issues. Requires a high school diploma or equivalent. Typically reports to a manager. The Order Processing Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Working as an Order Processing Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.
The Order Filling Supervisor schedules staffing and monitors productivity of team members. Manages a team of order pickers that fill customer orders and prepare for shipment. Being an Order Filling Supervisor ensures all equipment is functioning properly and that all safety procedures are followed. Trains staff on standard order filling and shipping processes. In addition, Order Filling Supervisor verifies that sufficient inventory is available to fill orders. Maintains daily activity and productivity reports using designated systems. Requires a high school diploma. Typically reports to a manager. The Order Filling Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as an Order Filling Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.