Customer Service Associate IV Salary in New Hampshire

Customer Service Representative IV - Average Salary $58,325

Customer Service Representative IV responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer. Being a Customer Service Representative IV analyzes a customer's service needs and refers to other service or technical departments for follow up or additional information as needed. Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction. Additionally, Customer Service Representative IV may be assigned to support products that are more complex or critical. May utilize a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Customer Service Representative IV independently performs a wide range of complex duties under general guidance from supervisors. Has gained full proficiency in a broad range of activities related to the job. To be a Customer Service Representative IV typically requires 5-7 years of related experience.

Customer Service Associate - Average Salary $46,815

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Customer Success Associate IV - Average Salary $127,503

Customer Success Associate IV acts as the customer's trusted advisor providing support, guidance, and technical expertise to leverage the organization's products or services to achieve their business objectives. Provides customer training and onboarding to facilitate smooth product adoption and build a strong customer relationship foundation. Being a Customer Success Associate IV proactively identifies customer needs and challenges and utilizes extensive product knowledge and problem-solving skills to develop solutions and resolve concerns. Coordinates with internal teams to develop resources, solutions, and tools to improve customer experience, engagement, and outcomes. Additionally, Customer Success Associate IV delivers feedback and advocates for solutions, product enhancements, and other actions to meet the needs of customers and ensure satisfaction and retention. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Success Associate IV work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. To be a Customer Success Associate IV typically requires 7+ years of related experience.

Associate II, Customer Service - Average Salary $46,815

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Associate Sr., Customer Service - Average Salary $146,876

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