Customer Service Support III Salary in Delaware

Customer Service and Support Representative III - Average Salary $53,080

The Customer Service and Support Representative III resolves complex or unusual requests and problems that may require a customized response and communicates solution or requested information to the customer. Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Being a Customer Service and Support Representative III provide updates to other internal teams on customer needs and factors that contribute to customer satisfaction. Analyze a customer's service needs and refer to other service or technical departments for follow up or additional information as needed. In addition, Customer Service and Support Representative III may be assigned to support products that are more complex or critical. May utilize a customer relationship application or database to record activities and research product information. Requires a high school diploma or its equivalent. Typically reports to a Supervisor or Manager. Being a Customer Service and Support Representative III has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. Working as a Customer Service and Support Representative III typically requires 3-5 years of related experience.

Inbound Customer Support and Service Agent III - Average Salary $52,290

The Inbound Customer Support and Service Agent III performs call logging and routine tasks to fulfill caller requests. Answers incoming customer calls inquiring about products with a focus on selling products or services. Being an Inbound Customer Support and Service Agent III enters orders and assists the customer with the purchase by suggesting appropriate products. Answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. In addition, Inbound Customer Support and Service Agent III may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. Being an Inbound Customer Support and Service Agent III works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Working as an Inbound Customer Support and Service Agent III typically requires 3-5 years of related experience, or may need 2 years experience with additional specialized training and/or certification.

Customer Service Representative III - Average Salary $53,077

Customer Service Representative III responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer. Being a Customer Service Representative III analyzes a customer's service needs and refers to other service or technical departments for follow up or additional information as needed. Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction. Additionally, Customer Service Representative III may be assigned to support products that are more complex or critical. Uses a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Customer Service Representative III works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Customer Service Representative III typically requires 3-5 years of related experience.

Customer Service Support - Average Salary $40,595

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Field Service Technician III - Average Salary $73,046

Field Service Technician III provides maintenance and technical support for company products at customer field locations. Installs new products or enhances existing ones and may provide training and best practices for on-site personnel. Being a Field Service Technician III determines when products should be replaced and recommends and plans upgrades. Identifies and troubleshoots malfunctions and conducts or schedules repairs. Additionally, Field Service Technician III develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities. Requires a high school diploma. Typically reports to a supervisor. The Field Service Technician III works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Field Service Technician III typically requires 3-5 years of related experience.