Customer Service/ Technical Support Representative Salary in Rhode Island
How Much Does a Customer Service/ Technical Support Representative make?
Customer Service/ Technical Support Representative made a median salary around $41,546 in January, 2025.
The best-paid 25 percent made $46,681 probably that year, while the lowest-paid 25 percent made around $37,452.
Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Check out
Customer Service/ Technical Support Representative
jobs in
Rhode Island
Facing Salary Structure Challenges? Let Our Expert Guide You
The job market is increasingly challenging. Our whitepaper, Navigating the Challenges of Creating Salary Structures, offers guidance on creating salary structures. Provide your phone number and work email to download the full version.
We will handle your contact details in line with our Privacy Policy.
If you prefer not to receive marketing emails from Salary.com, you can opt-out out of marketing communications at any time by clicking unsubscribe.
Choose a prefer time
Choose Your Preferred Time
All times are listed as US Eastern time (Boston/New York)
-
9:00 AM-9:30 AM
-
9:30 AM-10:00 AM
-
10:00 AM-10:30 AM
-
10:30 AM-11:00 AM
-
11:00 AM-11:30 AM
-
11:30 AM-12:00 PM
-
12:00 PM-12:30 PM
-
12:30 PM-1:00 PM
-
1:00 PM-1:30 PM
-
1:30 PM-2:00 PM
-
2:00 PM-2:30 PM
-
2:30 PM-3:00 PM
-
3:00 PM-3:30 PM
-
3:30 PM-4:00 PM
-
4:00 PM-4:30 PM
-
4:30 PM-5:00 PM
-
5:00 PM-5:30 PM
-
5:30 PM-6:00 PM
-
6:00 PM-6:30 PM
-
6:30 PM-7:00 PM
-
7:00 PM-7:30 PM
-
7:30 PM-8:00 PM
Best-Paying Cities for Customer Service/ Technical Support Representative
The metropolitan areas that pay the highest salary in the Customer Service/ Technical Support Representative profession are Hopkinton
, Rockville
, Ashaway
, Exeter
, Hope Valley
.
| Hopkinton, RI | $42,462 |
| Rockville, RI | $42,462 |
| Ashaway, RI | $42,422 |
| Exeter, RI | $42,422 |
| Hope Valley, RI | $42,422 |
Best-Paying States for Customer Service/ Technical Support Representative
The states and districts that pay Customer Service/ Technical Support Representative the highest salary are District of Columbia (around $44,292)
, California (around $43,894)
, New Jersey (around $43,616)
, Alaska (around $43,337)
, and Massachusetts (around $43,297)
.
| District of Columbia | $44,292 |
| California | $43,894 |
| New Jersey | $43,616 |
| Alaska | $43,337 |
| Massachusetts | $43,297 |
What is the Career Path of Customer Service/ Technical Support Representative?
A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Customer Service/ Technical Support Representative, the upper level is
Customer Service Representative II
, and then progresses to Customer Service Representative III
Besides, Customer Service/ Technical Support Representative can also turn to other related jobs, including
Technical Customer Support Representative II
,
Technical Customer Support Representative III
,
Technical Customer Support Representative I
and
Technical Customer Support Representative - Tier 2
.
Frequently Asked Questions for Customer Service/ Technical Support Representative
Q:
What is the salary range of Customer Service/ Technical Support Representative in Rhode Island?
A:
In 2025
, the lowest-paid Customer Service/ Technical Support Representative in Rhode Island earned an average annual salary of $37,452
, while the highest-paid made $46,681.
Q:
What is the salary for a Customer Service/ Technical Support Representative in California?
A:
Customer Service/ Technical Support Representative employed in California earned an average salary of $43,894 in 2025.
Average Customer Service/ Technical Support Representative Pay vs. Other Jobs
Customer Service/ Technical Support Representative earned an average salary of $41,546 in 2025.
Other jobs related to Customer Service/ Technical Support Representative earned the following average salary in January, 2025.
Technical Customer Support Representative II
made $51,161
,
Technical Customer Support Representative III
made $62,106
,
Technical Customer Support Representative I
and
Technical Customer Support Representative - Tier 2
made $41,549
and $51,200 respectively
.
Relevant Jobs of Customer Service/ Technical Support Representative
Technical Customer Support Representative II provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Being a Technical Customer Support Representative II provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Additionally, Technical Customer Support Representative II possesses a strong understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Technical Customer Support Representative II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Technical Customer Support Representative II typically requires 1-3 years of related experience.
Technical Customer Support Representative III provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Being a Technical Customer Support Representative III provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Additionally, Technical Customer Support Representative III may train or guide lower-level representatives. Possesses a deep understanding of the organization's products and services. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Technical Customer Support Representative III works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Technical Customer Support Representative III typically requires 3-5 years of related experience.
Technical Customer Support Representative I provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Being a Technical Customer Support Representative I provides customers with preventive maintenance and configuration recommendations. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Additionally, Technical Customer Support Representative I possesses a basic understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Technical Customer Support Representative I works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience.
The Technical Customer Support Representative - Tier 2 addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides basic technical support and assistance to customers via e-mail, phone, or chat. Being a Technical Customer Support Representative - Tier 2 documents support interactions, including details of inquiries, complaints, comments, and actions taken. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. In addition, Technical Customer Support Representative - Tier 2 possesses a strong understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Being a Technical Customer Support Representative - Tier 2 works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Working as a Technical Customer Support Representative - Tier 2 typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification.
The Technical Customer Support Representative - Tier 3 addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides basic technical support and assistance to customers via e-mail, phone, or chat. Being a Technical Customer Support Representative - Tier 3 documents support interactions, including details of inquiries, complaints, comments, and actions taken. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. In addition, Technical Customer Support Representative - Tier 3 may train or guide lower-level representatives. Possesses a deep understanding of the organization's products and services. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Being a Technical Customer Support Representative - Tier 3 works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Working as a Technical Customer Support Representative - Tier 3 typically requires 3-5 years of related experience, or may need 2 years experience with additional specialized training and/or certification.