The On-site Support Engineer I installs, configures, troubleshoots, and maintains products/equipment. Provides on-site support and technical assistance with various products or equipment. Being a On-site Support Engineer I orders and replaces parts as needed. Identifies, analyzes, and repairs product failures. In addition, On-site Support Engineer I develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities. Answers basic customer questions about product features. May provide some customer training. Typically requires a bachelor's degree. Typically reports to a manager. Being a On-site Support Engineer I work is closely managed. Works on projects/matters of limited complexity in a support role. Working as a On-site Support Engineer I typically requires 0-2 years of related experience.
The On-site Support Technician II installs new products or enhances existing ones and may provide training and best practices for on-site personnel. Provides maintenance and technical support for company products at customer field locations. Being a On-site Support Technician II identifies and troubleshoots malfunctions and conducts or schedules repairs. Determines when products should be replaced and recommends and plans upgrades. In addition, On-site Support Technician II develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities. Requires a high school diploma. Typically reports to a supervisor. Being a On-site Support Technician II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Working as a On-site Support Technician II typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification.
The On-site Support Technician IV installs new products or enhances existing ones and may provide training and best practices for on-site personnel. Provides maintenance and technical support for company products at customer field locations. Being a On-site Support Technician IV identifies and troubleshoots malfunctions and conducts or schedules repairs. Determines when products should be replaced and recommends and plans upgrades. In addition, On-site Support Technician IV develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities. Requires a high school diploma. Typically reports to a supervisor. Being a On-site Support Technician IV independently performs a wide range of complex duties under general guidance from supervisors. Has gained full proficiency in a broad range of activities related to the job. Working as a On-site Support Technician IV typically requires 5-7 years of related experience.
The On-site Support Technician V installs new products or enhances existing ones and may provide training and best practices for on-site personnel. Provides maintenance and technical support for company products at customer field locations. Being a On-site Support Technician V identifies and troubleshoots malfunctions and conducts or schedules repairs. Determines when products should be replaced and recommends and plans upgrades. In addition, On-site Support Technician V develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities. Requires a high school diploma. Typically reports to a supervisor. Being a On-site Support Technician V is capable of working on complex problems and exceptions without direct supervision. Has a wide and comprehensive understanding of both general and specific aspects of the job. Working as a On-site Support Technician V typically requires 7+ years of related experience.
The On-site Support Technician I installs new products or enhances existing ones and may provide training and best practices for on-site personnel. Provides maintenance and technical support for company products at customer field locations. Being a On-site Support Technician I identifies and troubleshoots malfunctions and conducts or schedules repairs. Determines when products should be replaced and recommends and plans upgrades. In addition, On-site Support Technician I develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities. Requires a high school diploma. Typically reports to a supervisor. Being a On-site Support Technician I works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience.