Customer Success Representative Salary in New Hampshire

Customer Success Senior Representative - Average Salary $84,168

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Government Customer Sales/Success Representative - Average Salary $98,415

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Customer Success Senior Manager - Average Salary $164,868

Customer Success Senior Manager manages and oversees the daily activities of a customer success function, ensuring customers successfully leverage the organization's products and services to achieve their business objectives. Implements strategies and processes that deliver consistent customer satisfaction to facilitate long-term relationships and promote retention. Being a Customer Success Senior Manager ensures that onboarding processes are precisely executed to facilitate smooth product adoption and build a strong customer relationship foundation. Collects and responds to feedback with focused support for identified customer needs and challenges. Additionally, Customer Success Senior Manager builds teams of customer advocates with product training, coaching, and skill development to enhance customer engagements. Collaborates with sales, product development, and other customer-facing functions to deliver solutions and tools. Acts as the voice of the customer with internal teams to provide solutions, product enhancements, and other actions to ensure customer success. Requires a bachelor's degree. Typically reports to a director. The Customer Success Senior Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Customer Success Senior Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments.

VP of Customer Success - Average Salary $238,892

VP of Customer Success plans and oversees the customer success function to ensure customers effectively leverage the organization's products and services to achieve their business objectives. Provides technical oversight to develop and improve processes that facilitate smooth product adoption, long-term relationships, and customer satisfaction and retention. Being a VP of Customer Success monitors customer success metrics to evaluate performance, identify key accounts, and allocate resources to high-priority efforts. Researches and leads technology adoption and process improvements to enhance efficiencies and support growth. Additionally, VP of Customer Success requires a bachelor's degree. Typically reports to top management. The VP of Customer Success manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a VP of Customer Success typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function.

Customer Success Director - Average Salary $193,710

Customer Success Director directs and oversees the activities of a customer success function, ensuring customers effectively leverage the organization's products and services to achieve their business objectives. Develops strategies and processes that ensure customer satisfaction through all phases of the customer lifecycle, facilitate long-term relationships, and promote retention. Being a Customer Success Director monitors and improves training and onboarding processes to ensure smooth product adoption and customer collaboration. Utilizes data collection and feedback mechanisms to identify and understand customer needs and challenges and design high-level action plans. Additionally, Customer Success Director builds teams of customer advocates with product training, coaching, and skill development. Establishes collaborative relationships with sales, product development, and other customer-facing functions. Requires a bachelor's degree. Typically reports to senior management. The Customer Success Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Success Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.