Customer Success Salary in Juneau, AK

Customer Success Senior Manager - Average Salary $174,332

Directs the operations of the customer success function focused on providing customers with a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services and that will drive sales and increased revenue. Develops strategies and processes that deliver consistent customer satisfaction from onboarding through all phases of the customer lifecycle and that promote retention. Utilizes data collection and feedback mechanisms to identify and understand customer needs and challenges and design action plans. Builds teams of customer advocates with product training, coaching, and skill development. Establishes collaborative relationships with sales, product development, and other customer facing functions. Requires a bachelor's degree or equivalent. Typically reports to senior management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.

VP of Customer Success - Average Salary $237,183

Leads the customer success function with a vision and strategy to provide customers with a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services. Develops strategies and processes that deliver consistent customer satisfaction from onboarding through all phases of the customer lifecycle. Designs data collection and feedback mechanisms to identify and understand customer needs, assess customer health and aid the development of programs and policies. Builds team capabilities and capacity. Establishes collaborative relationships with sales, product development, and other customer facing functions. Requires a bachelor's degree. Typically reports to top management. Manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. Typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function.

Customer Success Director - Average Salary $211,216

Customer Success Director directs and oversees the activities of a customer success function, ensuring customers effectively leverage the organization's products and services to achieve their business objectives. Develops strategies and processes that ensure customer satisfaction through all phases of the customer lifecycle, facilitate long-term relationships, and promote retention. Being a Customer Success Director monitors and improves training and onboarding processes to ensure smooth product adoption and customer collaboration. Utilizes data collection and feedback mechanisms to identify and understand customer needs and challenges and design high-level action plans. Additionally, Customer Success Director builds teams of customer advocates with product training, coaching, and skill development. Establishes collaborative relationships with sales, product development, and other customer-facing functions. Requires a bachelor's degree. Typically reports to senior management. The Customer Success Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Success Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.

Customer Success Supervisor - Average Salary $124,617

Customer Success Supervisor supervises and supports a team of customer success representatives that provide guidance and technical expertise to leverage the organization's products or services to achieve the customer's business objectives. Oversees customer training and onboarding to facilitate smooth product adoption and build a strong customer relationship foundation. Being a Customer Success Supervisor monitors and delegates work flow to resolve incoming issues. Proactively identifies customer needs and challenges and utilizes extensive product knowledge and problem-solving skills to develop solutions and resolve concerns. Additionally, Customer Success Supervisor coordinates with internal teams to develop resources, solutions, and tools to improve customer experience, engagement, and outcomes. Delivers feedback and advocates for solutions, product enhancements, and other actions to meet the needs of customers and ensure satisfaction and retention. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Success Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Success Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.

Customer Success Manager - Average Salary $125,691

Directs the day-to-day operations of the customer success team focused on providing customers with a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services and that will drive sales and increased revenue. Implements strategies and processes that deliver consistent customer satisfaction through all phases of the customer lifecycle and that promote retention. Ensures that onboarding processes are precisely executed to build a strong customer relationship foundation. Collects and responds to feedback with focused support for identified customer needs and challenges. Builds teams of customer advocates with product training, coaching, and skill development to enhance customer engagements. Collaborates with sales, product development, and other customer-facing functions to deliver solutions and tools. Acts as the voice of the customer with internal teams to provide solutions, product enhancements, and other actions to ensure customer success. Typically requires a bachelor's degree or equivalent. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.