How Much Does a Customer Success make?

Customer Success made a median salary around $64,835 in December, 2024. The best-paid 25 percent made $71,368 probably that year, while the lowest-paid 25 percent made around $58,649. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Check out Customer Success jobs in Portland, Oregon

Manager, Customer Success

Asknice - Portland, OR

Customer Success Manager

LegitScript LLC - Portland, OR

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Best-Paying Cities for Customer Success

The metropolitan areas that pay the highest salary in the Customer Success profession are Adams , Athena , Cove , Elgin , Imbler .
Adams, OR $65,457
Athena, OR $65,457
Cove, OR $65,457
Elgin, OR $65,457
Imbler, OR $65,457

Best-Paying States for Customer Success

The states and districts that pay Customer Success the highest salary are District of Columbia (around $69,252) , California (around $68,630) , New Jersey (around $68,195) , Alaska (around $67,759) , and Massachusetts (around $67,697) .
District of Columbia $69,252
California $68,630
New Jersey $68,195
Alaska $67,759
Massachusetts $67,697

What is the Career Path of Customer Success?

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Customer Success, the upper level is Customer Success Associate II , and then progresses to Head of Customer Success
Besides, Customer Success can also turn to other related jobs, including Customer Success Manager , Customer Success Director , Head of Customer Success and Customer Success Coordinator .

Frequently Asked Questions for Customer Success

Q: What is the salary range of Customer Success in Portland, OR?
A: In 2024 , the lowest-paid Customer Success in Portland, OR earned an average annual salary of $58,649 , while the highest-paid made $71,368.
Q: What is the salary for a Customer Success in California?
A: Customer Success employed in California earned an average salary of $68,630 in 2024.

Average Customer Success Pay vs. Other Jobs

Customer Success earned an average salary of $64,835 in 2024. Other jobs related to Customer Success earned the following average salary in December, 2024. Customer Success Manager made $131,116 , Customer Success Director made $175,371 , Head of Customer Success and Customer Success Coordinator made $249,174 and $57,257 respectively .

Relevant Jobs of Customer Success

Customer Success Manager - Average Salary $131,116
Customer Success Manager directs the day-to-day operations of the customer success team focused on providing customers with a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services and that will drive sales and increased revenue. Implements strategies and processes that deliver consistent customer satisfaction through all phases of the customer lifecycle and that promote retention. Being a Customer Success Manager ensures that onboarding processes are precisely executed to build a strong customer relationship foundation. Collects and responds to feedback with focused support for identified customer needs and challenges. Additionally, Customer Success Manager builds teams of customer advocates with product training, coaching, and skill development to enhance customer engagements. Collaborates with sales, product development, and other customer-facing functions to deliver solutions and tools. Acts as the voice of the customer with internal teams to provide solutions, product enhancements, and other actions to ensure customer success. Typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Success Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Success Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.
Customer Success Director - Average Salary $175,371
Customer Success Director directs the operations of the customer success function focused on providing customers with a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services and that will drive sales and increased revenue. Develops strategies and processes that deliver consistent customer satisfaction from onboarding through all phases of the customer lifecycle and that promote retention. Being a Customer Success Director utilizes data collection and feedback mechanisms to identify and understand customer needs and challenges and design action plans. Builds teams of customer advocates with product training, coaching, and skill development. Additionally, Customer Success Director establishes collaborative relationships with sales, product development, and other customer facing functions. Requires a bachelor's degree or equivalent. Typically reports to senior management. The Customer Success Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Success Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.
Head of Customer Success - Average Salary $249,174
Head of Customer Success leads the customer success function with a vision and strategy to provide customers with a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services and drive sales and increased revenue. Develops strategies and processes that deliver consistent customer satisfaction from onboarding through all phases of the customer lifecycle. Being a Head of Customer Success designs data collection and feedback mechanisms to identify and understand customer needs, assess customer health and aid the development programs and policies. Builds team capabilities and capacity. Additionally, Head of Customer Success establishes collaborative relationships with sales, product development, and other customer facing functions. Requires a bachelor's degree or equivalent. Typically reports to top management. The Head of Customer Success manages a business unit, division, or corporate function with major organizational impact. Establishes overall direction and strategic initiatives for the given major function or line of business. Has acquired the business acumen and leadership experience to become a top function or division head.
Customer Success Coordinator - Average Salary $57,257
Customer Success Coordinator supports customer success team and initiatives to provide guidance and knowledge resources to customers that will facilitate the achievement of their business objectives using the organization's products and services. Assists with onboarding processes, distribution of product knowledge materials, and tools. Being a Customer Success Coordinator coordinates with internal teams to facilitate resources and training needed by customers. Administers issue tracking processes and compiles customer feedback. Additionally, Customer Success Coordinator prepares reporting and exhibits reflecting customer health and status. May require an associate degree or equivalent. Typically reports to a supervisor or manager. The Customer Success Coordinator works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Customer Success Coordinator typically requires 1-3 years of related experience.
Customer Success Coach - Average Salary $90,738
There is currently no job description for Customer Success Coach, be the first to submit the job responsibilities for Customer Success Coach.