Aircraft Support Engineering Manager manages engineering tasks involving changes or alterations to designs or specifications of aircraft parts, modules, or systems to ensure calibration and safety. Implements procedures to guide the routine inspection of aircraft components to facilitate optimal and reliable functionality. Being an Aircraft Support Engineering Manager oversees the scheduling and timely completion of repairs and maintenance ensuring budget adherence. Reviews documented issues and reports to determine repairability and evaluates recommendations for replacements, repairs, or modifications to ensure conformance with safety standards and performance requirements. Additionally, Aircraft Support Engineering Manager evaluates aircraft data and technical documents and researches new technologies to identify areas to improve practices or processes. Develops internal policies and guidelines to ensure compliance with federal aviation regulations and safety standards. Requires a bachelor's degree. Typically reports to a director. The Aircraft Support Engineering Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Aircraft Support Engineering Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.
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The Support Engineering Manager is responsible for leading a team of support engineers to provide technical assistance and resolution to customer issues. This role involves managing the day-to-day operations of the support team, including assigning and prioritizing tasks, monitoring performance, and ensuring timely and effective resolution of customer issues. The Support Engineering Manager also plays a key role in developing and implementing support processes and procedures, as well as providing technical guidance and mentorship to the support team. Additionally, they collaborate with other departments to identify and address recurring customer issues and drive continuous improvement in the support function. Strong leadership, technical expertise, and excellent communication skills are essential for success in this role.