The Entry Field Service Engineer identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Installs, configures, troubleshoots, and maintains products/equipment. Being an Entry Field Service Engineer may provide some customer training. Answer basic customer questions about product features. In addition, Entry Field Service Engineer has basic knowledge of the organization's products and services. Requires a bachelor's degree. Typically reports to a supervisor or manager. Being an Entry Field Service Engineer works on projects/matters of limited complexity in a support role. Work is closely managed. Working as an Entry Field Service Engineer typically requires 0-2 years of related experience.
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Field Service Manager manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Manager oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Manager develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Field Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.
The Entry Level Field Engineer identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Installs, configures, troubleshoots, and maintains products/equipment. Being an Entry Level Field Engineer may provide some customer training. Answer basic customer questions about product features. In addition, Entry Level Field Engineer has basic knowledge of the organization's products and services. Requires a bachelor's degree. Typically reports to a supervisor or manager. Being an Entry Level Field Engineer works on projects/matters of limited complexity in a support role. Work is closely managed. Working as an Entry Level Field Engineer typically requires 0-2 years of related experience.