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Inside Sales Supervisor oversees the daily activities of sales representatives with an assigned territory or portfolio of existing customers that primarily conduct remote sales calls. Utilizes marketing and field sales insights to understand customers' unique needs, market conditions, and competitors. Being an Inside Sales Supervisor implements sales strategies and supporting activities, including renewals, special offers, and discounts. Selects appropriate product information to meet the needs of individual customers, support upselling, and achieve sales targets. Additionally, Inside Sales Supervisor monitors team progress towards meeting targets and provides strategic coaching in selling and relationship-building skills. May require an associate degree. Typically reports to a manager. The Inside Sales Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inside Sales Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.
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The Technical Inside Sales Associate II develops relationships with current customers and identifies potential new customers through visits and calls. Sells technical services, products, and systems. Being a Technical Inside Sales Associate II utilizes technical acumen to understand and gather customer requirements and to prepare specifications and generate quotes. Creates and conducts technical presentations and demos that present current and future products to potential customers. In addition, Technical Inside Sales Associate II builds customer confidence by addressing all technical objections/concerns from prospective customers throughout the sales cycle. Partners with internal technical and marketing teams to offer suggestions for product enhancements and to share insights from customers. Requires a bachelor's degree in a related technical or scientific discipline. Typically reports to a manager. Being a Technical Inside Sales Associate II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Working as a Technical Inside Sales Associate II typically requires 2-4 years of related experience.