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Technical Customer Support Specialist I responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Being a Technical Customer Support Specialist I utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Additionally, Technical Customer Support Specialist I records client interactions, including inquiries, complaints, comments, and actions taken. Escalates more complex inquiries to a higher level team. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Customer Support Specialist I work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Technical Customer Support Specialist I typically requires 0-2 years of related experience.
The Clerical Support Specialist I gathers, compiles, and verifies information and performs data entry. Performs clerical tasks such as answering telephones, handling mail, operating office equipment and maintaining office supplies. Being a Clerical Support Specialist I typically reports to a supervisor or manager. Typically requires a high school diploma or its equivalent. Being a Clerical Support Specialist I possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience.