The Heavy Equipment Field Service Technician work is done in shop or customers location. Removes, installs, repairs, disassembles, assembles, performs failure analyses of all equipment including engines, electrical systems, hydraulics, transmissions, power train, brakes, steering, and electronic and computer applications. Being a Heavy Equipment Field Service Technician requires a high school diploma. Home base is away from shop. In addition, Heavy Equipment Field Service Technician typically reports to a supervisor or manager. Being a Heavy Equipment Field Service Technician works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Working as a Heavy Equipment Field Service Technician typically requires 3-5 years of related experience, or may need 2 years experience with additional specialized training and/or certification.
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Field Service Technician I provides maintenance and technical support for company products at customer field locations. Installs new products or enhances existing ones and may provide training and best practices for on-site personnel. Being a Field Service Technician I determines when products should be replaced and recommends and plans upgrades. Identifies and troubleshoots malfunctions and conducts or schedules repairs. Additionally, Field Service Technician I develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities. Requires a high school diploma. Typically reports to a supervisor. The Field Service Technician I works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience.
Field Service Technician II provides maintenance and technical support for company products at customer field locations. Installs new products or enhances existing ones and may provide training and best practices for on-site personnel. Being a Field Service Technician II determines when products should be replaced and recommends and plans upgrades. Identifies and troubleshoots malfunctions and conducts or schedules repairs. Additionally, Field Service Technician II develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities. Requires a high school diploma. Typically reports to a supervisor. The Field Service Technician II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Field Service Technician II typically requires 1-3 years of related experience.
Field Service Technician III provides maintenance and technical support for company products at customer field locations. Installs new products or enhances existing ones and may provide training and best practices for on-site personnel. Being a Field Service Technician III determines when products should be replaced and recommends and plans upgrades. Identifies and troubleshoots malfunctions and conducts or schedules repairs. Additionally, Field Service Technician III develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities. Requires a high school diploma. Typically reports to a supervisor. The Field Service Technician III works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Field Service Technician III typically requires 3-5 years of related experience.