Front Desk Representative/Customer Service Salary in Orlando, FL

Front Desk Manager - Average Salary $50,254

Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.

Front Desk Clerk, Sr. - Average Salary $38,883

Front Desk Clerk, Sr. interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a Front Desk Clerk, Sr. makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, Front Desk Clerk, Sr. handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Front Desk Clerk, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Front Desk Clerk, Sr. typically requires 3-5 years of related experience.

Front Desk Clerk - Average Salary $30,347

Front Desk Clerk interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a Front Desk Clerk makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, Front Desk Clerk handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Front Desk Clerk works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Front Desk Clerk typically requires 1-3 years of related experience.

Guest Service Agent/Front Desk Clerk/Front Desk Agent - Average Salary $30,678

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Grocery Front Desk Customer Service Associate - Average Salary $30,690

The Grocery Front Desk Customer Service Associate initiates returns, resolves customer issues or escalates complaints to management as appropriate. Responsible for assisting patrons at the customer service desk within a grocery store. Being a Grocery Front Desk Customer Service Associate may require a high school diploma or its equivalent. May be responsible for selling novelty or non-perishable items. In addition, Grocery Front Desk Customer Service Associate typically reports to a supervisor or manager. Being a Grocery Front Desk Customer Service Associate possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience.