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The Head Cashier is responsible for adequate staffing to ensure that customer wait time is minimized. Manages a team of store cashiers. Being a Head Cashier is responsible for hiring and training of cashiers. Greets customers, answers questions and resolves issues. In addition, Head Cashier is responsible for collecting contents of cash registers at the end of each shift and delivering funds to the office. Typically requires a high school diploma or equivalent. Typically reports to a manager. The Head Cashier supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Working as a Head Cashier typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.
Head of Housekeeping directs and coordinates the daily operations of a housekeeping services department to ensure offices, patient/guest rooms, and other specified areas are kept in a clean and orderly condition. Conducts inspections of facilities and recommends repairs and upgrades when needed. Being a Head of Housekeeping ensures compliance with federal, state, and local environmental regulations. May create quality standards and monitors the implementation. Additionally, Head of Housekeeping may require a high school diploma or its equivalent. Typically reports to top management. The Head of Housekeeping typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Head of Housekeeping typically requires 3+ years of managerial experience.
Head Teller ensures the daily operational activities of the teller line are executed with accuracy and fulfill required service standards. Processes and records routine transactions, handles complex or unusual customer transactions, and answers more complex customer inquiries. Being a Head Teller depending on policy, may authorize certain transactions. Assists with teller onboarding, training, and guidance. Additionally, Head Teller is responsible for vault oversight and the daily auditing, reporting, and balancing processes. Oversees each teller's daily reconciliation and assists if needed. Ensures that tellers comply with all operating, regulatory, and security policies and procedures. Requires a high school diploma or equivalent. Typically reports to a manager. The Head Teller supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Head Teller typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.