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Supervises all aspects of hotel operations, including front desk, reservations, concierge, and customer service. Responds to all guest requests, concerns, or problems. Ensures an optimal level of service and hospitality. Works to maintain, update, and train staff on service, hospitality, and safety policies and procedures. May require a bachelor's degree. Typically reports to a manager. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.
Manages all aspects of the hotel property including operations, staffing, and customer satisfaction. Responsible for maximizing operational efficiency and profitability. Monitors all operating costs, budgets, and forecasts. Oversees property maintenance and appearances. May require a bachelor's degree. Typically reports to top management. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Typically requires 3+ years of managerial experience.
The Custodian I uses cleaning tools and other products to create a clean, healthy environment. Cleans and maintains buildings, facilities, and equipment. Being a Custodian I may need to have basic maintenance skills. Removes and disposes trash, recycling, and other waste following the appropriate policies. In addition, Custodian I may require a high school diploma. Typically reports to a supervisor or manager. Being a Custodian I works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience.
The Custodian II uses cleaning tools and other products to create a clean, healthy environment. Cleans and maintains buildings, facilities, and equipment. Being a Custodian II may have basic maintenance skills and make minor repairs in the facility. Removes and disposes trash, recycling, and other waste following the appropriate policies. In addition, Custodian II may require a high school diploma. Typically reports to a supervisor or manager. Being a Custodian II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Working as a Custodian II typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification.