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Manages dispatch operations to ensure timely and efficient service. Develops operating procedures and provides guidance and support to train and assist dispatchers. Tracks deliveries via computer systems and monitors communication lines to assist with complex or immediate questions. Reviews driver assignments, delivery time, and other transportation data to ensure documentation, evaluate operations, and drive improvements. Ensures dispatchers and drivers are educated and compliant with all DOT, state, local, and company regulations. May require a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes.
Supervises the dispatching of trucks to convey freight to assigned destinations in a timely and efficient manner. Tracks deliveries via computer systems and monitors communication lines to assist with complex or immediate questions. Reviews driver assignments, delivery time, and other transportation data to evaluate driver performance. Ensures dispatchers and drivers are educated and compliant with all DOT, state, local, and company regulations. May require a bachelor's degree. Typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes.