Manager Escalation Support Salary in Chicago, IL
How Much Does a Manager Escalation Support make?
Manager Escalation Support made a median salary around $108,692 in January, 2025.
The best-paid 25 percent made $123,967 probably that year, while the lowest-paid 25 percent made around $95,932.
Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Check out
Manager Escalation Support
jobs in
Chicago, Illinois
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Best-Paying Cities for Manager Escalation Support
The metropolitan areas that pay the highest salary in the Manager Escalation Support profession are Bedford Park
, Berwyn
, Broadview
, Brookfield
, Chicago
.
| Bedford Park, IL | $108,692 |
| Berwyn, IL | $108,692 |
| Broadview, IL | $108,692 |
| Brookfield, IL | $108,692 |
| Chicago, IL | $108,692 |
Best-Paying States for Manager Escalation Support
The states and districts that pay Manager Escalation Support the highest salary are District of Columbia (around $115,323)
, California (around $114,287)
, New Jersey (around $113,562)
, Alaska (around $112,837)
, and Massachusetts (around $112,733)
.
| District of Columbia | $115,323 |
| California | $114,287 |
| New Jersey | $113,562 |
| Alaska | $112,837 |
| Massachusetts | $112,733 |
What is the Career Path of Manager Escalation Support?
A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Manager Escalation Support, the upper level is
Customer Service Senior Manager
, and then progresses to Top Customer Service Executive
Besides, Manager Escalation Support can also turn to other related jobs, including
Escalation Manager
,
Escalation Support Engineer
,
Customer Service Escalation Manager
and
Customer Service Escalation Specialist
.
Frequently Asked Questions for Manager Escalation Support
Q:
What is the salary range of Manager Escalation Support in Chicago, IL?
A:
In 2025
, the lowest-paid Manager Escalation Support in Chicago, IL earned an average annual salary of $95,932
, while the highest-paid made $123,967.
Q:
What is the salary for a Manager Escalation Support in California?
A:
Manager Escalation Support employed in California earned an average salary of $114,287 in 2025.
Average Manager Escalation Support Pay vs. Other Jobs
Manager Escalation Support earned an average salary of $108,692 in 2025.
Other jobs related to Manager Escalation Support earned the following average salary in January, 2025.
Escalation Manager
made $106,615
,
Escalation Support Engineer
made $105,853
,
Customer Service Escalation Manager
and
Customer Service Escalation Specialist
made $107,200
and $58,700 respectively
.
Relevant Jobs of Manager Escalation Support
There is currently no job description for Escalation Manager, be the first to
submit
the job responsibilities for Escalation Manager.
There is currently no job description for Escalation Support Engineer, be the first to
submit
the job responsibilities for Escalation Support Engineer.
The Customer Service Escalation Manager acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Oversees the resolution of customer complaints that have escalated to the highest level within the organization. Being a Customer Service Escalation Manager exercises a large degree individual discretion. Requires a thorough knowledge of the products/services offered and extensive customer service skills. In addition, Customer Service Escalation Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. Working as a Customer Service Escalation Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature.
The Customer Service Escalation Specialist coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Being a Customer Service Escalation Specialist requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. In addition, Customer Service Escalation Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. Being a Customer Service Escalation Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a Customer Service Escalation Specialist typically requires 2 to 4 years of related experience.
There is currently no job description for Escalation Engineer, be the first to
submit
the job responsibilities for Escalation Engineer.