Manager Sales and Customer Service Salary in Pennsylvania

Customer Sales and Service Representative - Average Salary $44,770

The Customer Sales and Service Representative requires a high school diploma or equivalent. Processes basic branch service transactions to ensure customer satisfaction. Being a Customer Sales and Service Representative typically reports to a supervisor or manager. Being a Customer Sales and Service Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area.

Sales and Customer Service - Average Salary $92,540

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Customer Sales and Service Senior Representative - Average Salary $52,420

The Customer Sales and Service Senior Representative researches and resolves account issues or customer inquiries. Processes basic branch service transactions to ensure customer satisfaction. Being a Customer Sales and Service Senior Representative requires a high school diploma or equivalent or in a related area. Promotes organizational products and services by referring current or prospective customers to other departments within the organization. In addition, Customer Sales and Service Senior Representative typically reports to a manager or head of a unit/department. Working as a Customer Sales and Service Senior Representative typically requires 1-3 years of related experience. May be entry level if some experience in the skill. Gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision.

Customer Service Manager - Average Salary $98,567

Manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Typically requires a bachelor's degree or equivalent. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.

Customer Service Sales Associate - Average Salary $103,321

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