Member Manager Salary in Salem, OR

Member Services Manager - Average Salary $93,933

Responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Requires a bachelor's degree. Typically reports to a head of unit/department. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required.

Member Education Manager - Average Salary $70,525

Manages the strategy, design, and operations of education programs to reflect the organization's mission and the needs of its members and public community. Develops operational policies and procedures to optimize the scheduling and registration processes and promote participation. Organizes, plans, and schedules educational seminars, workshops, or courses. Monitors educational trends and developments and collaborates with vendors to ensure diverse, meaningful, and up-to-date program offerings. Implements metrics and measurements to evaluate program results, participation, and effectiveness. Requires a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes.

Member Certification Manager - Average Salary $98,432

Manages the certification and credentialing programs of a professional or membership organization. Oversees the development of standards and testing materials. Develops testing schedules and resource requirements to deliver testing. Collaborates with curriculum designers and instructors to ensure materials present certification requirements accurately and are validated in the certification processes. Develops quality processes to ensure the testing and validation processes accurately measure certification requirements. Optimizes the certification process to ensure members are satisfied and resolves any problems related to the process. May evaluate, select, and monitor outside testing providers to ensure testing quality. May require a bachelor's degree. Typically reports to a head of a unit/department. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes.

Member Engagement Manager - Average Salary $152,350

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Member Experience Manager - Average Salary $89,170

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