Membership and Communications Manager Salary in North Carolina

Membership Manager - Average Salary $72,268

Manages an association or member organization's service operations to expand membership, deliver member satisfaction, and achieve strategic goals. Implements programs and initiatives to engage current members and recruit new ones. Follows service operational standards and policies to deliver efficient services to members. Utilizes web or social media processes to promote the organization and distribute membership information to prospective members. Maintains a database or system using data collection processes, tools, and analysis to measure and report on member satisfaction and retention. Typically requires a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes.

Membership Assistant I - Average Salary $40,130

The Membership Assistant I processes subscriptions, membership applications, or member data changes. Responds to member inquiries regarding membership, educational programs, events, publications, billing, or other problems using a phone, e-mail, or chat format. Being a Membership Assistant I documents inquiries and interactions using a ticketing or customer relationship management (CRM) system. Directs members to the resources to answer questions or provide requested information. In addition, Membership Assistant I may draft correspondence and promotional communications or conduct outreach calling to solicit new members or promote events. May require an associate degree or equivalent. Typically reports to a supervisor or manager. Being a Membership Assistant I works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Working as a Membership Assistant I typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification.

Membership Assistant II - Average Salary $45,800

The Membership Assistant II processes subscriptions, membership applications, or member data changes. Responds to member inquiries regarding membership, educational programs, events, publications, billing, or other problems using a phone, e-mail, or chat format. Being a Membership Assistant II documents inquiries and interactions using a ticketing or customer relationship management (CRM) system. Directs members to the resources to answer questions or provide requested information. In addition, Membership Assistant II may draft correspondence and promotional communications or conduct outreach calling to solicit new members or promote events. May require an associate degree or equivalent. Typically reports to a supervisor or manager. Being a Membership Assistant II works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Working as a Membership Assistant II typically requires 3-5 years of related experience, or may need 2 years experience with additional specialized training and/or certification.

Membership Services Representative I - Average Salary $40,125

Responds to member inquiries regarding membership, educational programs, events, publications, billing, or other problems using a phone, e-mail, or chat format. Processes subscriptions, membership applications, or member data changes. Directs members to the resources to answer questions or provide requested information. Documents inquiries and interactions using a ticketing or customer relationship management (CRM) system. May draft correspondence and promotional communications or conduct outreach calling to solicit new members or promote events. May require an associate degree or equivalent. Typically reports to a supervisor or manager. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience.

Membership Services Representative II - Average Salary $45,779

Responds to member inquiries regarding membership, educational programs, events, publications, billing, or other problems using a phone, e-mail, or chat format. Processes subscriptions, membership applications, or member data changes. Directs members to the resources to answer questions or provide requested information. Documents inquiries and interactions using a ticketing or customer relationship management (CRM) system. May draft correspondence and promotional communications or conduct outreach calling to solicit new members or promote events. May require an associate degree or equivalent. Typically reports to a supervisor or manager. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience.