Operations Specialist Collections Salary in Lansing, MI

Collections Specialist Supervisor - Average Salary $68,200

The Collections Specialist Supervisor reviews and develops policies and procedures and ensures compliance. Supervises the day-to-day process and operations involved with collections on overdue/delinquent accounts. Initiates demand letters, outbound calls, and handles escalated calls. In addition, Collections Specialist Supervisor ensures that production targets are achieved. May require a bachelor's degree. Typically reports to a manager.

Collections Supervisor - Average Salary $68,152

Collections Supervisor supervises the day-to-day process and operations involved with collections on overdue/delinquent accounts. Reviews and develops policies and procedures and ensures compliance. Being a Collections Supervisor initiates demand letters, outbound calls, and handles escalated calls. Monitors collections activities for quality. Additionally, Collections Supervisor ensures that production targets are achieved. May require a bachelor's degree. Typically reports to a manager. The Collections Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Collections Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.

Collections Specialist - Average Salary $45,641

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Senior Collections Specialist - Average Salary $50,573

The Senior Collections Specialist follows-up on delinquent accounts, updates and maintains accurate financial records including accounting, receivable, and credit records. Responsible for initiating calls to complex and difficult delinquent customers by phone, mail or personal visit to collect payments and settle accounts. Being a Senior Collections Specialist typically reports to a supervisor. May require an associate's degree. Being a Senior Collections Specialist has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. Working as a Senior Collections Specialist typically requires 3-5 years of related experience.

Collections Specialist, Entry - Average Salary $40,190

The Collections Specialist, Entry follows-up delinquent accounts, updates and maintains accurate financial records including accounting, receivable, and credit records. Responsible for initiating calls with delinquent customers by phone, mail or personal visit to collect payments and settle accounts. Being an Collections Specialist, Entry typically reports to a supervisor. Requires a high school diploma. Being an Collections Specialist, Entry possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience.