The Technical Product Solutions Engineering Manager oversees sales demo preparation and delivery and facilitates technical requirements gathering sessions. Manages all solutions support activities, including the pre-sales scoping process and the post-sales design and implementation activities for complex technical products. Being a Technical Product Solutions Engineering Manager leads the planning and design of product configuration, custom solutions, enhancements, or upgrades and directs the delivery of problem resolution, repairs, or workarounds. Ensures the review of customer technical specifications is accurate and provides solid recommendations of specific products or services. In addition, Technical Product Solutions Engineering Manager may deliver technical product training or information sessions to customers and internal audiences. Requires a bachelor's degree. Typically reports to a director. The Technical Product Solutions Engineering Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as a Technical Product Solutions Engineering Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.
The Technical Product Solutions Engineering Senior Manager oversees sales demo preparation and delivery and facilitates technical requirements gathering sessions. Manages all solutions support activities, including the pre-sales scoping process and the post-sales design and implementation activities for complex technical products. Being a Technical Product Solutions Engineering Senior Manager leads the planning and design of product configuration, custom solutions, enhancements, or upgrades and directs the delivery of problem resolution, repairs, or workarounds. Ensures the review of customer technical specifications is accurate and provides solid recommendations of specific products or services. In addition, Technical Product Solutions Engineering Senior Manager may deliver technical product training or information sessions to customers and internal audiences. Requires a bachelor's degree. Typically reports to a director. The Technical Product Solutions Engineering Senior Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Working as a Technical Product Solutions Engineering Senior Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments.
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