Rep Provider Services Salary in Massachusetts

Provider Relations Rep - Average Salary $65,657

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Provider Services Supervisor - Average Salary $79,385

Provider Services Supervisor oversees customer service to healthcare providers within the network in alignment with organizational procedures and standards. Responds to complex provider inquiries regarding benefits, claims, and services. Being a Provider Services Supervisor analyzes the causes of provider inquiries and issues to identify areas for service improvement. Maintains written documents and resources to inform, update, and support the network of healthcare providers. Additionally, Provider Services Supervisor requires a bachelor's degree. Typically reports to a manager. The Provider Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Provider Services Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.

Provider Services Director - Average Salary $178,520

Provider Services Director directs customer service activities to healthcare providers within the network in alignment with organizational procedures and standards. Develops and improves policies and procedures to resolve provider inquiries regarding benefits, claims, and services. Being a Provider Services Director analyzes the causes of provider inquiries and issues to identify areas for service improvement. Develops customer service strategies to improve service efficiency and control costs. Additionally, Provider Services Director oversees and reviews provider inquiry volumes to manage staff and ensure timely responses. Requires a bachelor's degree. Typically reports to senior management. The Provider Services Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Provider Services Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments.

Provider Services Manager - Average Salary $111,081

Provider Services Manager manages customer service activities to healthcare providers within the network in alignment with organizational procedures and standards. Develops policies and procedures to resolve provider inquiries regarding benefits, claims, and services. Being a Provider Services Manager analyzes the causes of provider inquiries and issues to identify areas for service improvement. Monitors provider inquiries to coordinate support to handle workload and facilitate timely resolutions. Additionally, Provider Services Manager maintains and improves written documents and resources to inform, update, and support the network of healthcare providers. Requires a bachelor's degree. Typically reports to a director. The Provider Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Provider Services Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes.

Client Services Rep - Average Salary $70,040

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