Retail Customer Experience Manager of Tires Sales Salary in Montana

Retail Customer Experience Representative - Average Salary $28,000

The Retail Customer Experience Representative may assist with purchases and returns. Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Being a Retail Customer Experience Representative typically reports to a supervisor. Typically requires a high school diploma. Being a Retail Customer Experience Representative works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience.

Retail Customer Experience Supervisor - Average Salary $110,054

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Customer Experience Manager - Average Salary $108,474

Customer Experience Manager manages the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. Directs activities to research best practices, establish metrics, and collect and analyze customer data and feedback. Being a Customer Experience Manager oversees the development of a continuous stream of data to analyze, measure, and evaluate customer behaviors and sentiments and develop and implement a roadmap of customer experience goals. Communicates and evangelizes a customer experience vision and defined goals to stakeholders that drive a consistent end-to-end customer experience across the organization. Additionally, Customer Experience Manager requires a bachelor's degree. Typically reports to a director. The Customer Experience Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Experience Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.

Customer Experience Senior Manager - Average Salary $151,284

Customer Experience Senior Manager manages the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. Directs activities to research best practices, establish metrics, and collect and analyze customer data and feedback. Being a Customer Experience Senior Manager oversees the development of a continuous stream of data to analyze, measure, and evaluate customer behaviors and sentiments and develop and implement a roadmap of customer experience goals. Communicates and evangelizes a customer experience vision and defined goals to stakeholders that drive a consistent end-to-end customer experience across the organization. Additionally, Customer Experience Senior Manager requires a bachelor's degree. Typically reports to a director. The Customer Experience Senior Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Customer Experience Senior Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments.

Retail Experience Manager - Average Salary $92,995

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