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The Manager of Returns communicates the returns process with vendors, customers, and employees and manages employees involved in the returns process. Responsible for the entire returns process. Being a Manager of Returns typically reports to a head of a unit/department. May require an associate's degree in area of specialty. The Manager of Returns supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. Working as a Manager of Returns typically requires 3-5 years experience in the related area as an individual contributor.
Returns Manager is responsible for the entire returns process. Communicates the returns process with vendors, customers, and employees and manages employees involved in the returns process. Being a Returns Manager may require an associate degree in area of specialty. Typically reports to a head of a unit/department. The Returns Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Returns Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.
Returns Supervisor supervises the receipt of goods for return and coordinates return of goods to vendors. Handles defective, discontinued or recalled goods and destroys returned goods as appropriate. Being a Returns Supervisor ensures the returns process follows appropriate procedures and maintains documents as necessary. May require an associate degree or its equivalent. Additionally, Returns Supervisor typically reports to a manager. The Returns Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Returns Supervisor typically requires 3 years experience in the related area as an individual contributor.
The Returns Clerk, Experienced schedules, submits and initiates supplier returns in accordance with standard procedures. Processes all repairs and returns in a timely manner. Being a Returns Clerk, Experienced may require an associate's degree. Records related data and supplier policies during future reporting process. In addition, Returns Clerk, Experienced typically reports to a supervisor or manager. Being a Returns Clerk, Experienced gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. Working as a Returns Clerk, Experienced typically requires 1-3 years of related experience.