RN Phone Triage Salary in Maryland

Registered Nurse - Phone Triage - Average Salary $90,147

Provides nursing triage services and health advice to patients over the phone. Conducts patient assessments according to standard protocol. Uses clinical knowledge, experience, and best practices to provide medical advice, referrals, and care delivery. Follows established procedures and protocols for escalation and documentation. Typically requires a bachelor's degree in nursing. Requires Registered Nurse (RN). Typically reports to a supervisor. Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Typically requires 4 -7 years of related experience.

Nurse Director - Phone Triage - Average Salary $142,217

Provides overall leadership and defines a nurse triage call center's policies, procedures, and service models. Develops performance goals and metrics and sets quality standards for care delivery. Evaluates operations with call data analysis to identify trends, measure productivity and develop responsive staffing solutions. Maintains optimum levels of nursing staff with recruitment, selection and training programs. Establishes standards for competencies, assessments, licensure, certifications, and other annual training. May require an advanced degree in nursing. Requires Registered Nurse (RN). Typically reports to senior management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.

Phone Triage Nurse - Average Salary $90,935

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Nurse Manager - Phone Triage - Average Salary $112,979

Manages the day-to-day operation of a nurse triage call center and implements established policies, procedures, and service models. Uses performance and quality standards to achieve and maintain required care delivery levels. Monitors operations with call data analysis to identify trends, measure productivity, and respond to increases in demand for services. Conducts recruitment and selection activities to maintain optimum levels of nursing staff. Ensures compliance with nursing staff standards for competencies, assessments, licensure, certifications, and other annual training. Responds to escalated problems and may provide patient care evaluations and recommend responses. Typically requires a bachelor's degree in nursing. Requires Registered Nurse (RN). Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.

Nurse Supervisor - Phone Triage - Average Salary $98,540

Supervises the day-to-day operations and coordinates activities of nursing teams in a nurse triage call center. Plans work schedules and monitors call levels to ensure sufficient staffing and adherence to protocols. Responds to escalated problems and may provide patient care evaluations and guidance to nurses. Typically requires a bachelor's degree in nursing. Requires Registered Nurse (RN). Typically reports to a manager or head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.