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As a Lead Service Designer, your primary responsibility is to oversee the design and delivery of innovative and user-centered service experiences. You will lead a team of service designers and collaborate with cross-functional teams to understand customer needs, identify pain points, and develop solutions that improve the overall service experience. You will also be responsible for setting the strategic direction for service design, establishing best practices, and ensuring that the service design process aligns with business goals and objectives. Additionally, you will play a key role in building and maintaining relationships with stakeholders and clients, and advocating for the value of service design within the organization. Overall, your role is crucial in driving the development of high-quality, customer-centric service experiences that meet the needs of both the business and its customers.
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