The Desktop Support Tech I resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Being a Desktop Support Tech I may perform system setups for new hires. Maintains parts inventory and logs all service/repair activity. In addition, Desktop Support Tech I may require an associate's degree or its equivalent. Typically reports to a project leader or supervisor. Being a Desktop Support Tech I possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience.
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A Line Service Tech is responsible for providing ground support to aircraft, including fueling, towing, and marshaling. They also perform routine maintenance on ground support equipment and facilities, such as fuel trucks and hangars. Additionally, Line Service Techs may assist with customer service duties, such as greeting and assisting passengers and pilots, and ensuring a safe and efficient operation on the ground. This role requires strong attention to detail, the ability to work in a fast-paced environment, and a commitment to safety and customer service.
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