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Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".[1] Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback.
The Document Storage Specialist provides supervision and direction to staff. Appraises, arranges and coordinates the storage and retrieval of important files and documents. Being a Document Storage Specialist relies on experience and judgment to plan and accomplish goals. May require a bachelor's degree or its equivalent with at least 2-4 years of related experience.
Storage Management Specialist IV supports the organization's storage systems with capacity planning, allocation, monitoring, and actions to optimize the storage systems. Plans, configures, troubleshoots, and implements storage systems hardware, software and procedures. Being a Storage Management Specialist IV maintains efficient and reliable backup and recovery procedures. Experienced with operating systems and Storage Area Networks (SAN) and backup solutions. Additionally, Storage Management Specialist IV generates reports on storage usage. Requires a bachelor's degree. Typically reports to a manager. The Storage Management Specialist IV work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. To be a Storage Management Specialist IV typically requires 7+ years of related experience.