Systems Services Representative Salary in Seattle, WA

Systems Support Representative - Average Salary $70,573

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Account Services Representative - Average Salary $47,826

Account Services Representative provides superior customer service to account holders by responding to questions about their account and processing transactions and fills in as teller as needed. May process account openings, closings, and distributions following standard procedures and regulations. Being an Account Services Representative resolves customer issues and escalates complex cases to the appropriate bank staff. Knowledgeable about bank products and services. Additionally, Account Services Representative identifies cross-selling opportunities as appropriate, and may refer customers to other bank resources. Requires a high school diploma or equivalent. Typically reports to a manager. The Account Services Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be an Account Services Representative typically requires 1-3 years of related experience.

Account Services Representative, Sr. - Average Salary $55,794

Account Services Representative, Sr. provides superior customer service to account holders by responding to questions about their account and processing transactions and fills in as teller as needed. May process account openings, closings, and distributions following standard procedures and regulations. Being an Account Services Representative, Sr. resolves customer issues and escalates complex cases to the appropriate bank staff. Knowledgeable about bank products and services. Additionally, Account Services Representative, Sr. identifies cross-selling opportunities as appropriate, and may refer customers to other bank resources. Requires a high school diploma or equivalent. Typically reports to a manager. The Account Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be an Account Services Representative, Sr. typically requires 3-5 years of related experience.

Member Services Representative - Average Salary $43,361

Member Services Representative addresses member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls, or written questions. Being a Member Services Representative provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Member Services Representative typically requires 1-3 years of related experience.

Reimbursement Services Representative - Average Salary $53,850

The Reimbursement Services Representative reviews and verifies policy details, coverage, and completeness of claim submissions. Submits claims to third-party payers, ensuring accurate and timely payment for services. Being a Reimbursement Services Representative provides guidance to patients and providers regarding coverage limits, copayments, and other claim requirements. Liaises with insurance companies, providers, and patients to resolve discrepancies or obtain additional information. In addition, Reimbursement Services Representative maintains accurate records of claims, payments, and appeals in adherence to regulatory standards, requirements, and guidelines. May require an associate degree. Typically reports to a supervisor. Being a Reimbursement Services Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Working as a Reimbursement Services Representative typically requires 1-3 years of related experience.