Systems Services Representative Salary in Tennessee

Systems Support Representative - Average Salary $60,076

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Account Services Representative - Average Salary $39,020

Provides superior customer service to account holders by responding to questions about their account and processing transactions and fills in as teller as needed. May process account openings, closings, and distributions following standard procedures and regulations. Resolves customer issues and escalates complex cases to the appropriate bank staff. Knowledgeable about bank products and services. Identifies cross-selling opportunities as appropriate, and may refer customers to other bank resources. Requires a high school diploma or equivalent. Typically reports to a manager. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience.

Account Services Representative, Sr. - Average Salary $45,451

Provides superior customer service to account holders by responding to questions about their account and processing transactions and fills in as teller as needed. May process account openings, closings, and distributions following standard procedures and regulations. Resolves customer issues and escalates complex cases to the appropriate bank staff. Knowledgeable about bank products and services. Identifies cross-selling opportunities as appropriate, and may refer customers to other bank resources. Requires a high school diploma or equivalent. Typically reports to a manager. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience.

Member Services Representative - Average Salary $37,404

Addresses member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls, or written questions. Provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience.

Reimbursement Services Representative - Average Salary $43,270

The Reimbursement Services Representative reviews and verifies policy details, coverage, and completeness of claim submissions. Submits claims to third-party payers, ensuring accurate and timely payment for services. Being a Reimbursement Services Representative provides guidance to patients and providers regarding coverage limits, copayments, and other claim requirements. Liaises with insurance companies, providers, and patients to resolve discrepancies or obtain additional information. In addition, Reimbursement Services Representative maintains accurate records of claims, payments, and appeals in adherence to regulatory standards, requirements, and guidelines. May require an associate degree. Typically reports to a supervisor. Being a Reimbursement Services Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Working as a Reimbursement Services Representative typically requires 1-3 years of related experience.